Bonnievale: Operations Manager – Bonnievale posted by Phoenix Recruitment

Boutique Safari Lodge in the Robertson Valley is looking for an Operations Manager. As a new operation, they are looking for a motivated, enthusiastic candidate who can hit the ground running, take ownership and help build the necessary structures and systems that will define the lodge’s long-term success. This position requires a hands-on, adaptable manager who can oversee every department of the lodge — including housekeeping, food and beverage, front desk, guest experience, and maintenance. The successful candidate will be instrumental in creating operational systems , establishing standards and shaping the guest experience . This is an exciting opportunity for someone eager to make their mark and contribute to the growth and identity of a new, high-end property. Duties: Oversee all lodge departments and ensure efficient daily operations Supervise and schedule housekeeping, ensuring rooms and public areas meet five-star standards Oversee food and beverage service and coordinate with the kitchen team Manage front desk operations including check-ins, guest relations, and reservations Monitor and maintain property infrastructure, gardens, and facilities Handle procurement, stock control, and supplier management Support financial oversight with budgets, cost control, and reporting Lead, train, and motivate staff, ensuring compliance with HR and labour policies Resolve guest concerns promptly and professionally Conduct regular walk-arounds to ensure the lodge is guest-ready and standards are met Collaborate closely with the senior management team on planning and strategy Requirements: Grade 12 A formal hospitality qualification At least 3–5 years’ experience in lodge, boutique hotel, or hospitality operations management Strong knowledge of housekeeping, F&B, front desk, and maintenance operations Sound financial understanding with exposure to budgets and P&L oversight Excellent leadership and communication skills Highly organized with the ability to multi-task in a dynamic environment Hands-on, proactive, and solutions-driven approach Guest service focus with a calm and professional demeanour Working knowledge of booking systems and property management software Valid driver’s license and reliable transport