Brackenfell: Order Fulfilment Controller: 3 month contract

We’re looking for a customer-focused, detail-driven Order Fulfilment Controller to join a fast-paced Digital Commerce team. This role is all about keeping online orders on track, resolving issues quickly, and delivering a great customer experience. Contract: 3 months Environment: Fast-paced Digital / eCommerce Customer Interaction: High Shift Pattern & Hours Monday to Sunday (rostered) Shifts between 07h00 – 20h00 5 days on, 2 days off Weekend & public holiday availability required Transport provided home after late shifts Key Responsibilities Handle customer, store & courier queries (calls, email, chat & WhatsApp) Proactively manage online orders and resolve delays Follow up with stores and courier partners to ensure on-time delivery Keep customers informed on order status and delivery updates Investigate and resolve service and order issues Identify trends and assist with process improvements Requirements Matric (Grade 12) Relevant Diploma or Degree (advantage) Minimum 3 years’ experience in eCommerce, Digital Commerce or customer support Experience in a multi-channel customer support environment Understanding of order fulfilment / deliveries (advantage) Comfortable using Microsoft Office 365 This role suits someone who is organised, proactive, calm under pressure and customer-focused.