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Bryanston: Lodge Reservationist

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Job Description

About the Role

Dream Hotels & Resorts is seeking a highly experienced and passionate Lodge Reservationist to join our team. As a key member of our hospitality team, you will be responsible for managing inbound reservation enquiries for all DHR lodges, connecting with guests, and providing a seamless booking experience. Our ideal candidate shares our love for the bush, has a strong sales acumen, and is committed to delivering exceptional guest experiences.

Key Responsibilities

  • Handle inbound reservations via phone, email, and online platforms.
  • Confirm bookings accurately and efficiently, ensuring all details are correctly captured.
  • Manage changes, cancellations, and special requests professionally.
  • Understand guest needs and tailor recommendations to enhance their stay.
  • Actively upsell packages, experiences, and lodge offerings to maximise revenue.
  • Deliver a warm, personalised booking experience that reflects the spirit of Dream Hotels & Resorts.

Requirements

  • Minimum 23 years reservations experience, within a lodge or safari environment.
  • Proven track record in closing bookings and upselling additional experiences.
  • Strong understanding of the guest booking journey and the importance of personalised service.

Salary & Benefits

[Not mentioned in original]

How to Apply

[Not mentioned in original]

About Admin / clerical / secretarial Jobs in North Johannesburg

In North Johannesburg, the administrative sector is a thriving industry, with various companies employing clerical and secretarial staff to support their operations. Typically, job seekers can expect to find a range of opportunities in this field, from small businesses to large corporations. Generally, administrative professionals play a vital role in ensuring the smooth running of an organisation’s day-to-day activities.

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The salary range for admin and clerical roles in North Johannesburg is typically broad, with experience, company size, and industry sector being significant factors that can affect actual salaries. For example, someone with 2-3 years of experience in a small business may earn around R200,000 to R300,000 per annum, while an experienced administrator in a large corporation could earn upwards of R500,000 to R600,000 or more per year. However, it is essential to note that these are general estimates and can vary significantly depending on individual circumstances.

Common skills required for admin and clerical roles include proficiency in Microsoft Office software, excellent communication and interpersonal skills, attention to detail, organisational abilities, and the capacity to work independently with minimal supervision. Other essential skills may include data entry, bookkeeping, or customer service experience, depending on the specific job requirements. Generally, having a strong foundation in English language and literature is also highly valued.

Many industries employ administrative staff, including financial services sector, technology industry, manufacturing sector, and healthcare services. In these sectors, admin professionals often support teams of professionals, manage office operations, and provide critical back-office support to ensure the smooth delivery of services.

Career development opportunities for admin and clerical staff are numerous, with many individuals progressing into leadership roles or specialising in specific areas such as human resources, payroll, or accounting. With experience and further training, professionals in this field can expect to take on more complex responsibilities, lead teams, and pursue senior administrative positions.


This information provides general career guidance. Actual salaries and requirements vary by employer.

View Job  Johannesburg: Administrator



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