Job Description
Key Responsibilities:
- Manage and assist with collection projects
- Implement appropriate collection strategies and campaigns
- Load campaigns; send emails/smss, monitor productivity and provide daily stats
- Conduct call audits and provide coaching
- Conduct High Risk calls/queries and escalating to the relevant departments
- Compile, analyze and submit reports to Management
- Manage and maintain payments on various systems
- Manage and maintain Collection systems
- Manage the collection staff
- Monitor staff time keeping and absenteeism etc.
- Monitor Agent: – Productivity, Collections, talk time and debit orders
- Manage poor performance
Competencies:
- Must be knowledgeable in collections campaign management in terms of predictive and manual dial
Behavioural Requirements :
- Communication and written skills
- Leadership
- Problem Solving
- Analytical Thinking
- Conflict Management
- Strategic Thinking
- Time Management
Key Requirements:
- Grade 12
- Debt recovery qualification will be an advantage
- Must be knowledgeable of managements and dialer capability
- Must have at least 2-3 years Supervisory / Team Leader experience in collections
- Experienced in various payment channels
- Be able to work under pressure
- Computer literate sound excel knowledge will be an advantage
- Knowledge of Excalibur and CAS will be an advantage
- Fluent in the English and Afrikaans language
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Keep your LinkedIn profile up-to-date and professional - many recruiters use it to find candidates.
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
Centurion: Receptionist/Telesales posted by Creative Leadership Solutions
REQUIREMENTSMinimum education (essential):National Senior CertificateMinimum applicable experience (years):1-3 yearsRequired nature of...
View JobCenturion: Mechanical Engineering Graduates posted by Network Finance
Are you a recent graduate or busy finishing your degree for Mechanical Engineering ready to launch your career?We’re looking for…
View JobRichards Bay: Systems Analyst posted by Sharon Nurock Recruitment cc
This is a hands-on role that demands initiative, adaptability, and a sharp eye for detail. You’ll need to balance urgent…
View JobWestern Cape: Recruitment Specialist posted by Persona Staff
Responsibilities:Contribute to the overall management and strategic planning.Manage the vacancies and recruitment advertising channels.Develop and maintain...
View JobBoksburg: Technical Sales Rep. posted by Ann Swann Personnel Services
Key Responsibilities1. Lead Generation & Market ProspectingProactively identify and qualify sales leads through cold calling, networking, referrals, and...
View JobWestern Cape: Service Technician Millwright posted by West Coast Personnel
Role Overview:IPEX Machinery seeks a skilled Service Technician to provide on-site technical support, maintenance, and repairs for our range of…
View Job
Browse Employers
Job Alerts