Cape Town: Centre manager posted by Raizcorp

About the role

The Business Exchange is seeking a highly professional, service-driven Centre Manager to lead the operations of one of our premium business centres. This role is central to ensuring a world-class experience for all tenants, visitors, clients, and staff. As a premium brand ambassador, the Centre Manager will oversee the full spectrum of centre operations from reception and hospitality to facilities management and tenant engagement.

Key responsibilities

Reception management

• Maintain a neat, professional front-of-house experience

• Greet and assist guests in a courteous and efficient manner

• Manage all incoming calls and messages, ensuring accurate routing and follow-up (for both tenants and the company)

• Handle deliveries and visitor queries

• Monitor and report any safety or security concerns

Tenant relations

• Act as the first point of contact for tenant support and operational needs

• Maintain attendance registers and emergency procedures

• Track revenue, occupancy, and tenant-related charges

• Escalate issues to appropriate departments and maintain tenant satisfaction

• Uphold a professional environment free of office politics and gossip

Boardroom coordination

• Manage bookings, readiness, and cleanliness of boardrooms

• Perform pre- and post-use inspections and report any issues

• Coordinate with Hospitality team for seamless meeting experiences

Hospitality oversight

• Work closely with Hospitality staff to maintain cleanliness and presentation

• Report staff absences and manage daily coordination

• Support HR administration for Hospitality staff

Sales support

• Conduct viewings for potential tenants when required

• Actively contribute to occupancy management and lease tracking

• Maintain professional conduct during all client interactions

Stock & supplies management

• Maintain tight control over centre stock and supplies

• Prevent misuse and ensure timely restocking

• Keep accurate inventory records

Operational duties

• Ensure the centre complies with internal policies and procedures

• Oversee maintenance, repairs, and IT issues

• Support tenant onboarding and offboarding processes

• Coordinate with internal departments for seamless operational flow

Requirements

Minimum qualifications

• Grade 12 certificate

• Diploma or Degree in Communications, Client Relations, or related field

• Minimum 6 years experience in Centre Management, Property Management, Hotel concierge or similar role

Experience and skills

• Strong reception and customer service background (610 years)

• Experience managing technical equipment (projectors, conferencing tools, etc.)

• Proven ability to manage busy operational environments

• Strong proficiency in Microsoft Office and Google Suite

Advantageous experience

• Previous property industry experience / hotel industry experience

• Familiarity with tenant leasing and space management

• Conflict management and tenant relationship handling

Behavioral competencies

• Professional appearance and conduct

• Exceptional communication skills (verbal and written)

• Proactive and dependable work ethic

• High attention to detail and organisational skills

• Positive, service-oriented mindset

• Ability to plan, prioritise, and multitask effectively

• Strong sense of accountability and responsibility

Why join The Business Exchange?

At The Business Exchange, we pride ourselves on creating premium business environments that foster growth, professionalism, and excellence. You will be joining a high-performance team committed to delivering exceptional service and operational excellence.