Job Description
About the Role
Join a fast-growing Beauty & Wellness Tech company redefining how salons, spas, and beauty professionals engage with their clients through innovative SaaS solutions. This company operates at the intersection of beauty, technology, and customer success, providing digital tools that empower UK-based users to thrive.
Key Responsibilities
- Operate and fine-tune AI-powered live chat systems (e.g., Intercom, Zendesk) to ensure seamless customer experiences
- Continuously improve chatbot flows, content, and decision trees based on feedback and analytics
- Analyze engagement data to optimize automation and reduce friction in the support journey
- Handle real-time inquiries from UK-based business clients and end-users with empathy and professionalism
- Guide users through onboarding, account setup, troubleshooting, and advanced feature usage
Requirements
- Minimum 2 years’ experience in B2B sales or client support, ideally in a SaaS or tech-driven environment
- Direct experience supporting or selling to UK-based clients is essential, with an understanding of local communication styles and customer expectations
- Confident communicator with clear, persuasive, and professional English both written and verbal
Qualifications
- Minimum 2 years of experience in client support or B2B sales roles, ideally within SaaS or tech environments
Salary & Benefits
R18,000 R25,000 per month (CTC)
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Customer service / support Jobs in Cape Town Region
The customer service and support industry is a vital component of the Cape Town region’s economy, with a high demand for skilled professionals to provide excellent service to customers across various sectors. Typically, this field offers a stable and growth-oriented career path, especially in industries that rely heavily on customer interaction, such as technology and financial services.
In terms of compensation, salaries for customer service and support roles in Cape Town can vary widely depending on factors like experience, company size, and industry sector. Generally, salaries range from R20 000 to R40 000 per month for entry-level positions, while more senior roles can command salaries between R50 000 to R80 000 per month. However, it’s essential to note that these are broad estimates and actual salaries may differ based on individual circumstances.
Common skills required for customer service and support roles in Cape Town include excellent communication and problem-solving skills, the ability to work well under pressure, and a strong knowledge of products or services being offered. Additionally, many employers also look for candidates with basic computer skills, such as Microsoft Office proficiency, and experience working in a team environment.
The technology industry is one of the most significant sectors that employ customer service and support professionals in Cape Town, alongside financial services and manufacturing. Other common industries include healthcare, e-commerce, and education. In these sectors, customer service representatives play a crucial role in resolving customer complaints, answering queries, and providing overall support to customers.
For those looking to start or advance their careers in customer service and support, there are numerous opportunities for growth and development. Typically, career progression paths involve moving into more senior roles within the company or exploring opportunities in related fields like account management, sales, or operations. With experience, it’s also possible to transition into specialized roles, such as technical support specialist or customer success manager.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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