Cape Town City Centre: UX/UI TEAM LEAD

Key Responsibilities: Drive the end-to-end UX/UI strategy for our products. Translate high-level business goals into tangible, intuitive design solutions and build prototypes to ensure alignment across various partners Create a user testing programme and manage a user testing panel for our various brands Move beyond “making it pretty”. Use data and A/B testing, user research, and behavioural psychology to justify design decisions to stakeholders Oversee the evolution of our Design System. Ensure consistency across all platforms while allowing room for creativity and innovation Run design critiques that inspire. Remove roadblocks for your team and foster an environment where “safe failure” leads to rapid innovation Deeply understand the needs and different motivations of design, engineering, and product management teams Ensure technical feasibility without compromising the user experience Be the voice of the user in the boardroom. Present work to executives with clarity, confidence, and storytelling Push boundaries to ensure our products are world-class, incorporating modern UX/UI principles in every part of our work Experiment with AI tools and services to ensure our products keep up with changing user needs Requirements: A relevant tertiary degree such as BA Hons in Visual Communication / Interaction Design, BA Hons Information Design, BCom Hons in Information Systems, BSc Hons in Computer Science, BSocSc Hons, BA Hons in Psychology, Sociology, or Anthropology, plus a UX/UI-focused qualification 7 years in UX/UI design with at least 2 years leading or mentoring a team A portfolio that doesnt show only final screens but walks us through the messy middle the sketches, the failed iterations, the user testing data, and the triumph. Please attach your portfolio or a link to your portfolio to your application Expert proficiency in Figma (variables, auto-layout, advanced prototyping). Expertise/experience in using Adobe Creative Suite and tools like Maze You dont need to code, but you must understand HTML/CSS/JS constraints well enough to have productive discussions with developers Experience in planning and conducting user research (interviews, usability testing, A/B testing) and synthesising that data into actionable insights