Cape Town: Guest Experience Coordinator posted by Humankind

We are looking for a Guest Experience Coordinator to join our luxury hospitality team. In this role, you’ll ensure every guest enjoys an unforgettable stay by coordinating exceptional service, managing events, and supporting the team to deliver seamless experiences. You’ll play a key role in maintaining the high standards, elegance, and attention to detail our guests expect.
What You’ll Do:

• Coordinate and oversee day-to-day guest experiences.
• Plan and execute events from start to finish.
• Engage with guests via social media and promotional channels.
• Support and motivate staff to deliver consistent service excellence.
• Maintain a keen eye for detail and aesthetics throughout the property.

What We’re Looking For:

• 3–5 years’ experience in a similar role within luxury hospitality.
• Proven event planning and execution skills.
• Proficiency with social media for guest engagement.
• Strong attention to detail and visual presentation.
• Excellent leadership, communication, and team management skills.

How to Apply:
Submit your CV for consideration. If you don’t hear from us within 2 weeks, please consider your application unsuccessful.