Job Description
Cape Town – Western Cape – South Africa
- Overall ownership, development and management of the processes, procedures and vendors.
- Accountable for the prevention, expedient recovery and resolution of IT problems and incidents through robust governance fully aligned with ITIL Service Management principles.
- Deliver changes and releases to the IT environment in a manner that ensures continuity to the business.
- Constantly monitor and improve performance against Service and Operational Level Agreements.
- Effective handling of escalations on priority incidents.
- Evolve the maturity of the Service Management, Technical Architecture and Continuity functions in line with an agreed strategy.
- Technical System architecture, solution planning, legacy/obsolescence renewal.
- Strategy and Roadmap planning with team Service Manager and Technical SMEs.
- Responsible for the identification, escalation and mitigation of risks.
- Ensure a culture of continuous service improvement in teams and vendors.
- Management of internal and external relationships.
- Stay abreast of developments in the market to ensure best practices that support the business in its strategic objectives.
- Ensure integration with Regional and Group governance requirements as is appropriate.
- Ensure the optimal performance, succession and engagement of teams.
- Ensure alignment of priorities and assist Managers/Technical leads with detailed planning.
- IT Infrastructure/Operations budget management.
- Set goals, define KPIs, and manage performance in line with business strategy.
- Drive continuous improvement initiatives within and across teams.
- IT Contract Management and reviews.
- Facilitate training and development.
- Relevant Degree or Diploma.
- ITIL Expert certificate or equivalent.
- Minimum of at least 5 years experience in managing IT teams, processes, governance and frameworks.
- Significant IT Operations Management experience.
- Project Management experience.
- Experience in the Financial Services industry.
- Initiative/Proactivity.
- Leadership skills.
- Deadline driven and highly motivated.
- Written communication.
- Innovation.
- Problem Analysis.
- Teamwork & Partnering.
- Relationship Building.
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