Job Description
Cape Town – Western Cape – South Africa
- Overall ownership, development and management of the processes, procedures and vendors.
- Accountable for the prevention, expedient recovery and resolution of IT problems and incidents through robust governance fully aligned with ITIL Service Management principles.
- Deliver changes and releases to the IT environment in a manner that ensures continuity to the business.
- Constantly monitor and improve performance against Service and Operational Level Agreements.
- Effective handling of escalations on priority incidents.
- Evolve the maturity of the Service Management, Technical Architecture and Continuity functions in line with an agreed strategy.
- Technical System architecture, solution planning, legacy/obsolescence renewal.
- Strategy and Roadmap planning with team Service Manager and Technical SMEs.
- Responsible for the identification, escalation and mitigation of risks.
- Ensure a culture of continuous service improvement in teams and vendors.
- Management of internal and external relationships.
- Stay abreast of developments in the market to ensure best practices that support the business in its strategic objectives.
- Ensure integration with Regional and Group governance requirements as is appropriate.
- Ensure the optimal performance, succession and engagement of teams.
- Ensure alignment of priorities and assist Managers/Technical leads with detailed planning.
- IT Infrastructure/Operations budget management.
- Set goals, define KPIs, and manage performance in line with business strategy.
- Drive continuous improvement initiatives within and across teams.
- IT Contract Management and reviews.
- Facilitate training and development.
- Relevant Degree or Diploma.
- ITIL Expert certificate or equivalent.
- Minimum of at least 5 years experience in managing IT teams, processes, governance and frameworks.
- Significant IT Operations Management experience.
- Project Management experience.
- Experience in the Financial Services industry.
- Initiative/Proactivity.
- Leadership skills.
- Deadline driven and highly motivated.
- Written communication.
- Innovation.
- Problem Analysis.
- Teamwork & Partnering.
- Relationship Building.
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Always customize your CV and cover letter for each job application. Generic applications are often ignored.
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
Western Cape: General Manager posted by ESG Recruitment
DutiesOverseeing Production:a. Manage all aspects of steel production processes, ensuring efficiency, quality, and adherence to safety regulations.-...
View JobCape Town: Safer Gambling Analyst – Remote posted by Hire Resolve
Hire Resolves client is urgently seeking the expertise of a Safer Gambling Analyst for a fully remote position.Responsibilities:Communicating with customers...
View JobCape Town: Projects Contracts Manager posted by Hire Resolve
Hire Resolves client is looking for a Projects/Contracts Manager to join their team in Cape Town. They are a construction…
View JobCape Town: Site Engineer posted by Hire Resolve
Hire Resolve's client, who offers the highest quality construction, project management and specialist subcontracting services, is searching for a Site...
View JobLimpopo: 1x HOTEL OPERATIONS MANAGER needed for a busy 5-Star Lodge in Limpopo posted by Spa Sense
HOTEL OPERATIONS MANAGER needed in Limpopo We are looking for an experienced Hotel Operations Manager.A minimum of 3 years experience…
View JobGauteng: Senior Engineer- Transmission Substations – E05 posted by The Hiring House
Job Requirements:Determining project costs, including materials, labor, and other expenses, to create accurate and competitive bids.Plan, direct, and manage...
View Job
Browse Employers
Job Alerts