Cape Town: Key Accounts Customer Service Representative posted by Time Personnel
Posted on 2025-05-22 00:00:00
| Employer | Time Personnel |
|---|---|
| Category | Field Sales |
| Location | Western Cape / Cape Town |
Job Summary
- Matric, Tertiary qualification in business management– Advantageous
- 3 – 5 years’ experience in key account management development
- Knowledge of the food and beverage industry, or the coffee sector will be advantageous
- Experience in improving customer service operations
- People first ethos
- Strategic long-term thinker
- Ability to work under pressure and strong resilience
- Exceptional communication skills both written and verbal
- Ability to lead and influence a team
- Client centered, committed, professional
- Passion, fun, supportive
- Valid drivers license and own reliable transport
DUTIES
- Ensure superior service standards are maintained and met
- Continuous engagement, upliftment and education of the team
- Build and maintain client relationships, continuous feedback and improvements to clients
- Plan and implement new installations
- Client promotion and event co-ordination
- Formulate and execute growth plans, penetration of new markets and expanding existing business
- Develop area specific sales pitch
- Continuous market research and trend analysis
- Prepare and present sales reports and forecasts, comparative to agreed targets
- Implement procedures and controls to ensure all aspects of the daily operations run smoothly
- Accurate management of stock, invoicing and deliveries
- Ensure training and audits are being completed to the desired standards and development of the team and technical callouts
Salary: R negotiable dependent on experience
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