Cape Town: Operations Manager posted by Kendrick Recruitment
Posted on 2025-07-15 00:00:00
| Employer | Kendrick Recruitment |
|---|---|
| Category | Other IT/Computer |
| Location | Western Cape / Cape Town |
Job Summary
Kendrick Recruitment is currently seeking a passionate, hands-on Operations Manager for a luxury boutique hotel located in the sought-after area of Camps Bay. This role is ideal for a service-driven professional who thrives on creating exceptional guest experiences, developing high-performing teams, and driving operational excellence while maintaining a personalised, authentic standard of hospitality.
This is a key leadership role focused on operational execution, staff direction, and consistency in service delivery. It demands a high level of leadership, insight, and a proactive approach.
Key Responsibilities
Guest Experience & Service Delivery
-
Ensure the consistent delivery of personalised, outstanding guest experiences aligned with a premium brand position
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Engage personally with guests, handling special requests and concerns with diplomacy and attentiveness
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Drive memorable guest touchpoints, from check-in to turndowns and celebratory stays
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Lead by example in all guest-facing interactions and instil a culture of genuine, thoughtful hospitality within the team
Operational Management
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Oversee all operational departments, including front office, housekeeping, kitchen, food & beverage, maintenance, and night audit
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Implement and maintain effective SOPs to ensure smooth operations without compromising on quality and luxury standards
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Provide visible, hands-on leadership and be actively involved in the day-to-day running of the hotel
Team Leadership & Development
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Directly manage and guide a team of approximately 35 staff
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Provide clear daily direction, feedback, and coaching to empower duty managers and frontline team members
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Identify training and growth opportunities, mentoring junior staff into leadership roles
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Foster a collaborative work culture while respecting departmental autonomy
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Work alongside the Group GM on strategic planning, budgeting, and bespoke projects
Standards, Procedures & Brand Integrity
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Refine and standardise operating procedures as needed
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Safeguard the visual identity and high-end service standards of the brand across all guest touchpoints
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Uphold internal policies whilst fostering a culture that values flexibility and innovation
Candidate Profile
Required Experience
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Minimum of 8 years in the hospitality industry, with at least 3 years in a senior operations or management role
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Prior experience in luxury or boutique 5-star properties
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Demonstrated success in guest satisfaction, team development, and operational delivery
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Strong knowledge of hotel systems, SOP creation, and front- and back-of-house operations
Skills & Attributes
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Deeply guest-focused with exceptional attention to detail
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Approachable, hands-on leader with a visible presence in the operation
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Strong advocate for team development and continuous improvement
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Skilled in conflict resolution, communication, and strategic thinking
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Able to balance structured operations with creativity and flexibility to meet guest needs
Additional Requirements
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Must be based in or willing to relocate to Cape Town (live-out role)
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Must have the legal right to work in South Africa
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Familiarity with Cape Towns luxury hospitality sector is advantageous
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