Cape Town: Out-Of-Hours Team Leader posted by SD Recruitment (Pty) Ltd
Posted on 2025-05-12 00:00:00
| Employer | SD Recruitment (Pty) Ltd |
|---|---|
| Category | Medical Professions |
| Location | Western Cape / Cape Town |
Job Summary
Sales & Performance Management
- Set and monitor booking targets for the OOH team
- Ensure the team meets or exceeds monthly revenue and performance goals
- Conduct performance reviews bi-annually to assess team achievements and areas for improvement
- Implement and track strategic action plans to improve OOH performance
Leadership & Team Management:
- Supervise and lead the OOH team, ensuring adherence to performance expectations
- Monitor, evaluate, and provide feedback on team and individual consultant performance
- Conduct weekly and monthly performance reviews and provide continuous support
- Address HR and IR matters such as payroll approvals, leave requests, and disciplinary processes
- Conduct after-hours supervision by visiting the OOH team at least twice a month during night and weekend shifts
Stakeholder & Client Relationship Management:
- Build and maintain strong relationships with key stakeholders at client facilities
- Monitor facility revenue performance against agency budgets and booking requests
- Oversee and enhance booking processes through online portals (e.g., NIMS) and service calls
- Identify additional booking opportunities and staffing needs to maximise billings
- Ensure OOH team consultants adhere to established booking protocols and compliance requirements
- Conduct regular client visits, including after-hours visits (night and weekend), to ensure service quality and relationship management
Compliance & Process Adherence:
- Ensure the OOH team complies with statutory and industry regulations
- Monitor and maintain electronic data management, ensuring accurate use of the CRM system
- Propose and implement process improvements to enhance operational effectiveness
- Ensure incident management protocols are followed and escalated appropriately
Reporting & Operational Oversight:
- Submit weekly and monthly reports to the Operations Manager
- Attend relevant internal and external meetings as required
- Manage team resources efficiently, monitoring expenditures and operational costs
- Resolve internal and external complaints in a timely and professional manner
Recruitment, Training & Development:
- Assist with recruiting, onboarding, and training new OOH team members
- Develop training initiatives to enhance team efficiency and client service
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