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Cape Town: Patient Service Manager posted by Business Capital Group

Cape Town: Patient Service Manager posted by Business Capital Group

Posted on 2025-06-17 00:00:00

Job Summary

About the role:

We are seeking a dedicated and compassionate Patient Service Manager to join our healthcare team. This pivotal role is responsible for overseeing patient service operations, ensuring exceptional care delivery, and enhancing the overall patient experience. The ideal candidate will bring strong leadership skills, a deep understanding of healthcare processes, and a passion for improving patient satisfaction. If you thrive in a fast-paced environment and are committed to excellence in healthcare service, we invite you to apply and make a meaningful impact on the lives of our patients.

  • Critical Outputs:
    Ensure effective quality management and customer care by
    Monitoring and improving quality metrics
    Managing data integrity and compliance to Life working procedures
    Developing and maintaining relationships with stakeholders
    Ensure effective people management by
    Demonstrating visible leadership skills in respect of Life values, operating models and strategies in order to
    support diversity and transformation
    Actively leading meetings and ensure participation of all members in order to ensure ISO compliance
    Ensuring quality staff members are recruited to fill approved vacancies in accordance with the companys
    transformation objectives
    Providing direction and inspiration to ensure staff are motivated and productive
    Managing and reviewing training plans that are compliant to Lifes WSP requirements in order to enable
    talent development
    Managing the performance of staff through the performance improvement process
    Ensuring all transactional processing is complete in order to provide employee compensation and benefits
    Ensuring productive working relationships are supported with minimum IR issues
    Ensuring all exit interviews are conducted in order to ensure the retention of staff
    Managing people in a manner that respects diversity and ensures a fair work-life balance to ensure
    employee wellness
    Ensure effective and accurate billing by
    Driving the accurate and timeous billing process to ensure DSO and Shaka targets are achieved
    Managing the bill auditing process in order to achieve accurate billing data
    Ensuring compliance with the clinical code of conduct to ensure the accurate interpretation of a patient
    event
    Ensure effective interpretation & application of contracts and funder rules by
    Managing the admissions department to ensure that they comply with the funder rules
    Managing the collection of outstanding co-payments from patients
    Reducing and managing the risk associated with RSRTs by making recommendations regarding patient
    based data
    Facilitating effective cash flow management by
    Implementing processes from pre-admission to submission of an account in order to ensure DSO targets
    are achieved
    Implementing cash management processes to prevent losses
    Ensure effective operational capabilities by
    Managing and implementing PS business plans in order to ensure optimal functioning
    Governance and risk management
    Preparing and ensuring sound audit compliances to achieve optimum business ethics
    Participating and developing action plans within the risk management teams to appropriate the correct
    controls
    Support tip-off investigations
  • Requirements:
    Relevant clinical qualification – Nursing qualification – preferably Registered nurse (Diploma or Degree) with
    proven Case Management and Coding Experience
    Minimum of five years relevant private healthcare industry and proven leadership, change and people
    management experience
    Current registration with the relevant professional / regulatory body
    Understanding of the private healthcare industry, its challenges and role players would be an advantage

    Understanding of basic financial principles (i.e. budgets, credit management, planning)
    Computer proficiency
    Drivers license and ability to travel

  • Competencies:
    Problem-solving, analysis and judgement
  • Resilience
    Engaging diversity
    Verbal & written communication and
    presentation
    Influencing
  • Drive & energy
    Excellence orientation
  • Building relationships
    Customer responsiveness
    Organisational awareness
    Leading my example (Key for Managers)
    Motivating and developing people(Key for
    Managers)
    Ethical behaviour

Click Go Apply to apply online!


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