Cape Town: Patient Service Manager posted by Business Capital Group
Posted on 2025-06-01 00:00:00
Employer | Business Capital Group |
---|---|
Category | Other Medical |
Location | Western Cape / Cape Town |
Job Summary
About the role:
We are seeking a dedicated and compassionate Patient Service Manager to join our healthcare team. This pivotal role is responsible for overseeing patient service operations, ensuring exceptional care delivery, and enhancing the overall patient experience. The ideal candidate will bring strong leadership skills, a deep understanding of healthcare processes, and a passion for improving patient satisfaction. If you thrive in a fast-paced environment and are committed to excellence in healthcare service, we invite you to apply and make a meaningful impact on the lives of our patients.
- Critical Outputs:
Ensure effective quality management and customer care by
Monitoring and improving quality metrics
Managing data integrity and compliance to Life working procedures
Developing and maintaining relationships with stakeholders
Ensure effective people management by
Demonstrating visible leadership skills in respect of Life values, operating models and strategies in order to
support diversity and transformation
Actively leading meetings and ensure participation of all members in order to ensure ISO compliance
Ensuring quality staff members are recruited to fill approved vacancies in accordance with the companys
transformation objectives
Providing direction and inspiration to ensure staff are motivated and productive
Managing and reviewing training plans that are compliant to Lifes WSP requirements in order to enable
talent development
Managing the performance of staff through the performance improvement process
Ensuring all transactional processing is complete in order to provide employee compensation and benefits
Ensuring productive working relationships are supported with minimum IR issues
Ensuring all exit interviews are conducted in order to ensure the retention of staff
Managing people in a manner that respects diversity and ensures a fair work-life balance to ensure
employee wellness
Ensure effective and accurate billing by
Driving the accurate and timeous billing process to ensure DSO and Shaka targets are achieved
Managing the bill auditing process in order to achieve accurate billing data
Ensuring compliance with the clinical code of conduct to ensure the accurate interpretation of a patient
event
Ensure effective interpretation & application of contracts and funder rules by
Managing the admissions department to ensure that they comply with the funder rules
Managing the collection of outstanding co-payments from patients
Reducing and managing the risk associated with RSRTs by making recommendations regarding patient
based data
Facilitating effective cash flow management by
Implementing processes from pre-admission to submission of an account in order to ensure DSO targets
are achieved
Implementing cash management processes to prevent losses
Ensure effective operational capabilities by
Managing and implementing PS business plans in order to ensure optimal functioning
Governance and risk management
Preparing and ensuring sound audit compliances to achieve optimum business ethics
Participating and developing action plans within the risk management teams to appropriate the correct
controls
Support tip-off investigations
- Requirements:
Relevant clinical qualification – Nursing qualification – preferably Registered nurse (Diploma or Degree) with
proven Case Management and Coding Experience
Minimum of five years relevant private healthcare industry and proven leadership, change and people
management experience
Current registration with the relevant professional / regulatory body
Understanding of the private healthcare industry, its challenges and role players would be an advantageUnderstanding of basic financial principles (i.e. budgets, credit management, planning)
Computer proficiency
Drivers license and ability to travel - Competencies:
Problem-solving, analysis and judgement - Resilience
Engaging diversity
Verbal & written communication and
presentation
Influencing - Drive & energy
Excellence orientation - Building relationships
Customer responsiveness
Organisational awareness
Leading my example (Key for Managers)
Motivating and developing people(Key for
Managers)
Ethical behaviour
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