Cape Town Region: Group People & Culture Manager posted by Tanya Serra Food, Wine, Hospitality Recruitment

Hotels & Lodges Group | Hospitality About the Role We are seeking an experienced People & Culture Manager with a strong compliance mindset to lead people strategy and governance across the portfolio of hotels and lodges. This role balances progressive culture-building with compliance, ensuring the business operates ethically, consistently, and with confidence in a highly regulated hospitality environment. You will partner closely with Exco, General Managers, and stakeholders to build engaged teams, capable leaders, and robust people practices that stand up to scrutiny . Key Responsibilities HR Governance & Compliance People Operations & Compliance Lead and develop a lean, agile People & Culture team across Head Office and properties. Ensure consistent, compliant people practices across the group, staying current with labour legislation and relevant industry requirements. Develop practical SOPs, guidelines, and systems that support clear process, accountability, and sustainable compliance. Oversee employee relations matters, ensuring fair, timely, and legally sound handling of discipline and performance management. Manage statutory reporting requirements, including Employment Equity and Workplace Skills submissions. People & Culture Strategy Develop and execute a People & Culture strategy aligned to business growth, operational realities, and compliance standards. Support a high-performance, values-driven culture while balancing accountability, fairness, and employee wellbeing. Embed ethical leadership and responsible people practices across all levels of the organisation. Leadership & Capability Development Facilitate leadership assessments for senior leaders and Heads of Department to support insight, development planning, and succession. Design and deliver leadership development interventions focused on compliant people leadership, engagement, feedback, and performance management. Lead an internal Management Development Programme (MDP) for high-potential talent in collaboration with Operations. People Operations & Team Leadership Lead and develop a lean, scalable People & Culture team at Head Office and across properties. Oversee recruitment of skilled hospitality professionals who demonstrate integrity, accountability, and sound judgement. Drive structured staff welfare, wellness, and recognition initiatives within compliant frameworks. Learning & Development Partner with the L&D Specialist to deliver a compliant, needs-driven Learning & Development strategy. Implement technology-enabled learning solutions to ensure consistent training on policies, legislation, and leadership capability across all sites. What We’re Looking For Proven senior HR / People & Culture experience in hospitality or a multi-site environment. Excellent knowledge of Compliance Strong track record in disciplinary management, ER risk mitigation, and governance. Qualified leadership coach or experienced facilitator (advantageous). Strategic thinker with a practical, hands-on approach. Confident, credible advisor to Exco, GMs, and stakeholders. High levels of integrity, resilience, and adaptability. Why Join Us Play a critical role in safeguarding and strengthening a growing hospitality group. Influence leadership behaviour and people standards at scale. Balance culture, performance, and compliance in a visible, impactful role. Work across unique hotels and lodges with strong leadership exposure.