Job Description
About the Role
We are seeking a fun and energetic Receptionist to join our team at one of our Cape Town based properties. As an upmarket hostel company, we pride ourselves on providing exceptional customer service and creating memorable experiences for our guests. If you’re passionate about delivering top-notch service and have a can-do attitude, we’d love to hear from you.
Key Responsibilities
- Manage guest arrivals and departures
- Respond to queries and resolve issues in a timely manner
- Maintain accurate records of bookings and guest information
- Provide exceptional customer service and ensure high levels of satisfaction
- Process payments and manage cash transactions
- Perform administrative tasks as required
Requirements
- 1 year of experience in a similar role in the hotel industry
- High energy level, positive work attitude, and team player
- Superior customer service and conflict resolution skills
- High personal presentation and appearance
- Excellent communication skills, including written, oral, and telephonic skills
- Planning, organisation, and time management skills
- Knowledge of hotel services, promotions, and tourist attractions
Qualifications
- Matric
- 1 year experience in a similar role in the hotel industry
Salary & Benefits
- A competitive salary will be offered based on experience.
How to Apply
Please submit your application, including a cover letter, picture, and written and contactable references, with your CV. Candidates must be available for a face-to-face interview in Cape Town. If you do not receive a reply within 14 days, please regard your application as unsuccessful.
About Admin / clerical / secretarial Jobs in Western Cape
In the Western Cape, South Africa, administrative and clerical roles are a common sight across various industries. Typically, these positions are found in offices, where employees provide administrative support to teams, manage day-to-day operations, and maintain accurate records. Generally, this field is considered stable, with demand for skilled administrators continuing to grow.
When it comes to salary expectations, it’s essential to note that salaries can vary widely depending on factors like experience, company size, and industry sector. A broad range for an entry-level administrative position in the Western Cape would typically be between R300 000 to R500 000 per annum, although this figure may not reflect actual salaries at specific companies. Experienced administrators can expect higher earnings, often falling within a salary bracket of R600 000 to R1 200 000 per annum.
Common skills required for administrative and clerical roles include proficiency in Microsoft Office software, excellent communication and organisational skills, attention to detail, and the ability to maintain confidentiality. Other essential skills often include basic bookkeeping and accounting knowledge, as well as experience with human resources management systems. In some cases, experience with project management tools or language skills (e.g., Afrikaans, English, isiXhosa) may be beneficial for administrative roles in certain industries.
These types of roles can be found across a range of sectors, including financial services, technology, manufacturing, and public administration. The demand for skilled administrators is often driven by the need for efficient operations and effective communication within these sectors.
Career progression opportunities for administrative and clerical staff are varied, with many employees moving into supervisory or management positions over time. Others may choose to specialise in a particular area of administration, such as human resources or financial administration, or pursue further education to transition into related roles like accounting or business studies. With experience and skills development, administrators can advance their careers and take on more senior roles within organisations.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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