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Cape Town: Senior ServiceNow Consultant (CPT) posted by Datafin

Cape Town: Senior ServiceNow Consultant (CPT) posted by Datafin

Posted on 2025-07-15 00:00:00

Employer Datafin
Category Other IT/Computer
Location Western Cape  / Cape Town

Job Summary

Senior ServiceNow Consultant (CPT)Engineering/Technical ~ IT – Software Development ~ IT – Infrastructure
Cape Town – Western Cape – South Africa

ENVIRONMENT:
GUIDE technical engagements, ensuring the highest standards of solution design and delivery, while driving positive outcomes for clients utilising your expertise to fill the role of a Senior ServiceNow Consultant wanted by a provider of innovative Asset, Fund and Investor Services. You will take a lead alongside Head of Practice in London – on the implementation and optimisation of ServiceNow platform, including modules such as ITSM Pro, ITOM (Discovery), HRSD, APM, and SPM. The successful incumbent must have 5 years of work experience in ServiceNow consulting with hands-on expertise in ITSM Pro, ITOM (Discovery), HRSD, APM (EA), and SPM. You also require in-depth knowledge of JavaScript, Flow Designer, REST/SOAP APIs, and ServiceNow integration strategies & familiarity with at least one Investment Management application (e.g., Fund Accounting, CRM, Document Management, or EDM) is preferred. e.g. eFront, Intralinks, Simcorp Dimension.
DUTIES:
  • Architect and lead ServiceNow implementations.
  • Stakeholder Collaboration.
  • ServiceNow best practice and standards.
  • Technical Documentation.
  • Quality Assurance / Pre-delivery or other audits.
  • Customization and Development Leadership.
  • Project Oversight.
  • Technical Mentorship and Team Leadership.
  • Complex Problem Resolution.
  • Continuous Improvement.
  • Company ServiceNow instance.
  • Client & Company PTY planning.
REQUIREMENTS:
  • ServiceNow Expertise: At least 5 years of experience in ServiceNow consulting with hands-on expertise in ITSM Pro, ITOM (Discovery), HRSD, APM (EA), and SPM.
  • Proven Leadership in Implementations: Demonstrated success in leading enterprise-level ServiceNow implementations, balancing technical precision with business strategy.
  • Advanced Technical Proficiency: In-depth knowledge of JavaScript, Flow Designer, REST/SOAP APIs, and ServiceNow integration strategies.
  • Architectural Design Excellence: Extensive experience in designing scalable ServiceNow architectures and complex system integrations.
  • Industry Knowledge: Familiarity with at least one Investment Management application (e.g., Fund Accounting, CRM, Document Management, or EDM) is preferred. e.g. eFront, Intralinks, Simcorp Dimension.
Advantageous
  • ServiceNow Certifications: Holding certifications such as Certified Implementation Specialist (CIS), Certified Application Developer (CAD), and Certified System Administrator (CSA).
ATTRIBUTES:
Complex Problem-Solving Skills: Skilled in resolving technical challenges while minimizing impact to end users.
Strategic Communication: Strong client-facing skills, adept at communicating technical concepts to both technical teams and executive stakeholders.
Team and Leadership Skills: Proven ability to mentor and guide technical teams, fostering collaboration and knowledge sharing.
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