Job Description
About the Role
We are seeking a highly experienced Senior Travel Designer to join our team at Craven Cottage CC in Cape Town. As a key member of our sales team, you will be responsible for developing strong relationships with our Sales Agents and driving sales growth through timely and effective communication. If you have a passion for travel and excellent customer service skills, we would love to hear from you.
Key Responsibilities
- Develop relationships with the Sales Agents
- Generate and grow sales by securing, costing, and presenting journeys to sales agents in a timely manner
- Foster and build strong relationships with sales agents to strengthen the bond and partnership, attending relevant familiarization trips with agents
- Deliver a speedy service to sales agents, ensuring efficient communication and meeting tight deadlines
- Demonstrate a strong focus on sales and be equally invested in the success of each booking
- Liaise with the Reservations Manager on sales potential and any developments on the agent relationship for all bookings
- Continuous communication and excellent service delivery to agents at all times
Requirements
- Matric certificate
- Tertiary certificate in Travel & Tourism / Hospitality
- At least 4-5 years’ experience in the Inbound Travel market
- Senior experience in handling customer relationships and developing & promoting product and building journeys in the inbound travel industry
- In-depth knowledge of Southern and East Africa
- Personal or educational travel experience is advantageous
- Knowledge of Mozambique, Mauritius and Seychelles, an added advantage
- Computer Literate (Microsoft Office: Outlook, Teams, Excel and Word)
- Working knowledge of TourPlan and WETU or similar booking/operating system
- Excellent attention to detail
- Dynamic, creative, organised and excellent communication skills
- Thrives under pressure in the fast-paced environment with tight deadlines without compromising accuracy and prioritise demands
- Ability to problem solve and maintaining high quality output
- Highly detailed product knowledge – vital for speed in presenting alternatives
- Strong financial skills, self-starter with high integrity level and ethical conduct
Salary & Benefits
(No salary information is provided in the original job description. Therefore, this section will be skipped.)
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Retail Management Jobs in Western Cape
The retail management position is a crucial role in the Western Cape’s job market, particularly in industries such as tourism and hospitality, where consumers often prioritize experiential shopping experiences. Generally, retailers in this region focus on providing excellent customer service, managing inventory levels, and maintaining store appearance to drive sales and profitability. Typically, retail management roles involve overseeing daily operations, supervising staff, and implementing marketing strategies to attract customers.
In terms of compensation, salary ranges for retail managers in the Western Cape vary widely depending on factors such as experience, company size, industry sector, and location. While broad estimates suggest that retail managers can expect annual salaries ranging from R400 000 to R800 000 or more, it is essential to note that actual salaries may differ significantly based on individual circumstances. For example, managers in larger companies or those with extensive experience may earn higher salaries than their smaller company counterparts.
Common skills required for retail management roles include excellent leadership and communication skills, the ability to motivate and manage staff, proficiency in point-of-sale systems and inventory management software, basic knowledge of finance and accounting principles, and the capacity to adapt to changing market trends. Additionally, many retailers in this region place a strong emphasis on customer service and sales techniques, such as negotiation and persuasion.
The Western Cape is home to various industries that commonly employ retail managers, including financial services, technology, and manufacturing sectors. Retailers in these industries often need skilled managers who can effectively manage day-to-day operations, train staff, and drive sales growth. Furthermore, many retailers are expanding their e-commerce capabilities, creating opportunities for managers with experience in digital marketing and online retailing.
For those interested in pursuing a career in retail management, there are various development opportunities available. Typically, aspiring managers begin by working as sales associates or stockroom assistants before moving into more senior roles. Many retailers also offer training programs and mentorship schemes to help employees develop the skills they need to succeed in this field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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