Menu Close

Cape Town: Tech Support Team Leader posted by CallForce

Cape Town: Tech Support Team Leader posted by CallForce

Posted on 2025-07-16 00:00:00

Employer CallForce
Category Development
Location Western Cape  / Cape Town

Job Summary

We’re looking for a Tech Support Team Leader to join our professional team of technical support agents for Vodacom FTTH in Cape Twon CBD.

The objective of this role is to provide guidance and support to the team with regards to setting up, measuring and meeting performance targets.

We are aiming for speed, efficiency, increase in quality service delivery that makes a positive impact on our customers in a collaborative, supportive environment that drives a “people-first” culture.

Key Competencies & Skills

  • Drive operational and technological efficiencies within the team
  • Manage daily operations
  • Monitor team performance against target on a day-to-day basis, and implement changes where appropriate
  • Ensure the individual team members’ service standards are adhered to e.g. meeting and exceeding targets, team productivity, data conversions, talk interactions captured etc.
  • Handle difficult customer complaints or enquiries
  • Drive quality control and ensure corrective actions are taken where required
  • Manage administrative workloads and outbound projects
  • Proactively encourage high performance
  • Coach low performers within the team
  • Adhere to all HR policies and procedures
  • Ensure adherence to Health, Safety and Environmental legislature


Qualifications & Experience

  • Matric
  • At least 3 years’ experience in a leadership role, in contact centre
  • Must be technologically savvy
  • Certificate in supervisory management, ideal but not essential
  • Willingness to work shifts
  • Willingness to work Saturdays and overtime, as required
  • Understanding of IR and HR policies
  • Ability to handle escalations and take ownership

Working Hours

  • 06h00 22h00 Monday to Sunday

Click Go Apply to apply online!


Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Cape Town, Western Cape
View Job  Gauteng: SHERQ Officer posted by ESG Recruitment

Apply directly for this position. Please read all instructions carefully.

We do not process job applications; we simply aggregate and display job listings.

More related positions


Cape Town: Intermediate Developer posted by Fempower Personnel

Job Title Intermediate Developer Location Hybrid Based in StellenboschA leading payment aggregator and provider of secure payment solutions is looking for...


View Job
Intermediate Developer

Cape Town: Technical Buyer Ref: 3884 posted by NDC Personnel

Yoursquoll need Matric engineering qualifications are advantageous, as well as 3 ndash 5 yearsrsquo experience in the FMCG Transportation sectors in a...


View Job
Technical Buyer Ref

Cape Town: Back Office Employee posted by abc worldwide

Back Office Employee mfd for Consulting Firm Location Remote Home Office Start Date ImmediatelyWorking Hours Full-time Our goal is to guide doctors through...


View Job
Back Office Employee

Cape Town: Safer Gambling Analyst – Remote posted by Hire Resolve

Hire Resolves client is urgently seeking the expertise of a Safer Gambling Analyst for a fully remote position.ResponsibilitiesCommunicating with customers...


View Job
Safer Gambling Analyst – Remote

Cape Town: Site Engineer posted by Hire Resolve

Hire Resolves client, who offers the highest quality construction, project management and specialist subcontracting services, is searching for a Site...


View Job
Site Engineer

Cape Town: Project Manager posted by Hire Resolve

Hire Resolves client is a leading player in the engineering industry, renowned for delivering high-quality infrastructure and industrial projects across...

View Job  Johannesburg: Cost Accountant posted by Hire Resolve

View Job
Project Manager

Cape Town: Projects Contracts Manager posted by Hire Resolve

Hire Resolves client is looking for a ProjectsContracts Manager to join their team in Cape Town. Theynbspare a construction industry and mainly serve...


View Job
Projects Contracts Manager

Cape Town: Operations Administrator posted by AJ Roodt Consulting (Pty) Ltd

Position available for an experienced Administrator to handle daily admin and operations functions.Candidates must have previous working experience in the...


View Job
Operations Administrator

Cape Town: Junior Administrator – Urgently Needed posted by Nu-Line Elevator Maintenance

Nu-Line Elevator Maintenance is looking for a Junior Administrator to join our team in Killarney Gardens, Cape Town. If youre passionate about learning and...


View Job
Junior Administrator – Urgently Needed

Cape Town: Facility / Office Manager (6 month fixed term contract) posted by O’Brien Recruitment

Are you a facilities mastermind with a passion for creating smooth, well-oiled office environments? Do you thrive on managing multiple sites, juggling...


View Job
Facility / Office Manager (6 month fixed term contract)

Western Cape: DIESEL TECHNICIAN – COMMERCIAL TRUCKS (CAPE TOWN) posted by MPRTC Recruitment

Minimum RequirementsMatricDiesel Trade Test completed2ndash3 years relevant experienceValid Code 14 Driverrsquos License with PDPSolid technical knowledge...


View Job
DIESEL TECHNICIAN – COMMERCIAL TRUCKS (CAPE TOWN)

Cape Town: Brand Training Specialist posted by O’Brien Recruitment

Were Hiring Brand Training Specialist Cape Town ParowOffice-based Employment Equity Applicable All Genders and Races WelcomeWere seeking a dynamic Brand...


View Job
Brand Training Specialist

Cape Town: Engineering Manager Ref: 3974 posted by NDC Personnel

With 5 years of experience and a strong skill-set in project management, planning, and organisation, yoursquoll be a great fit! Effective communication is...


View Job
Engineering Manager Ref

Cape Town: Senior Quantity Surveyor (Building Construction) – CPT posted by Hire Resolve

Hire Resolves client, a well-established and dynamic construction company known for delivering high-quality residential and commercial building projects, is...


View Job
Senior Quantity Surveyor (Building Construction) – CPT

Cape Town: Senior Foreman posted by Hire Resolve

Hire Resolves client is looking for a Senior Foreman to join their team in Cape Town. The company always ensures the best results for their clients in the...

View Job  Bellville: Finance Manager posted by Hire Resolve

View Job
Senior Foreman

Cape Town: Project Manager posted by Sharon Nurock Recruitment cc

Main Purpose of the RoleOversee the daily workings of the organisations operations.Responsible to maintain a high-quality standard of the organisations...


View Job
Project Manager

Cape Town: General Worker posted by Cre8work!

MATRIC, ID, UI19, CONTACTABLE REFERENCES, CLEAR CRIMINAL RECORD SA CITIZEN SHIFT WORK, HOURS ARE FROM 07h00 TO 19h00 OR 19h00 TO 07h00 HARD LABOUR STRONG...


View Job
General Worker

Cape Town: T/A Merchandiser – Retail posted by Recruitment Matters

Our client is looking for a dynamic and proactive TA Merchandiser to support the retail sales team through effective merchandising, store execution, and...


View Job
T/A Merchandiser – Retail

Cape Town: Technical Sales Representative posted by Time Personnel

REQUIREMENTSMatric,Valid drivers license and own transportation3 4 years experience in a similar industryExceptional customers communication and...


View Job
Technical Sales Representative

Cape Town: Reach Truck Drivers posted by Tailormade Solution

We are Hiring Reach Truck Drivers The Reach Truck Operator is responsible for operating a reach truck to move, locate, relocate, and stack merchandise in...


View Job
Reach Truck Drivers

Cape Town: Player Success Agent posted by Hire Resolve

Job Title Player Success AgentThe Player Success Agent is responsible for managing daily operational assessments, customer interactions, and reviews to...


View Job
Player Success Agent

Cape Town: Senior Foreman posted by Hire Resolve

Hire Resolves client whonbspoperates out ofnbsp Wetton, Cape Town and offers the highest quality construction, project management and specialist...


View Job
Senior Foreman

Cape Town: Mechanical Design Technologist/Engineer posted by Hire Resolve

Hire Resolves client is looking for a Mechanical Design TechnologistEngineer to join their team in Cape Town. This client is a multi-disciplinary firm...


View Job
Mechanical Design Technologist/Engineer

Cape Town: Mechanical Design Technologist/Engineer (Consulting) – CPT posted by Hire Resolve

Hire Resolves client, a reputable and forward-thinking consulting engineering firm known for its commitment to innovation and excellence in building...


View Job
Mechanical Design Technologist/Engineer (Consulting) – CPT

Share this to someone who needs a job:
Posted in Jobs in Cape Peninsula, Jobs in Cape Town, Jobs in South Africa, Jobs in Western Cape

More Jobs in Your Area