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Cape Town: Tech Support Customer Service Representative posted by CallForce

Cape Town: Tech Support Customer Service Representative posted by CallForce

Posted on 2025-07-10 00:00:00

Employer CallForce
Category Other IT/Computer
Location Western Cape  / Cape Town

Job Summary

Deliver an exceptional customer experience by assisting customers in resolving inbound technical service enquiries in a call center environment. Achieve service levels in compliance with company directives.

Duties and responsibilities:

  • Responsible for resolution of customer queries with high professionalism from the moment of escalation in line with given timelines as per SLA
  • Understanding and ownership of customer queries and complete management the process to resolve issues escalated.
  • Assist and resolve incidents according processes and procedures.
  • Resolve FTTH issues through effective troubleshooting and configuration.
  • Ensure excellent customer service and effective and efficient problem-solving.
  • Preserve and build relationship with customers and other stakeholders on behalf of the business.
  • Effectively follow up on calls including other key commitments made to clients.
  • Reduce escalated incidents in line with SOPs and policy.
  • Provide exceptional support to the rest of the team inclusive of 2nd line up Field Engineers.
  • Submit reports including progress reports and analysis of information and statistics.
  • Data capture customer info, escalated incidents and the processing of the ticket data

Education and Experience:

  • Matric
  • English language proficiency
  • Minimum 1 year inbound technical support experience within a center required
  • Typing speed of minimum 35 wpm

Key Competencies and Skills:

  • Excellent communication skills
  • Tech support
  • persuasiveness
  • tenacious
  • negotiation skills
  • stress tolerance
  • effective time management

Salary and rates including allowances, incentives:

R35 per Hour for the first 3 months probation – once deemed competent you will earn a basic salary of R6 000 with an additional R1 000 if you meet your kpi’s each month. Shift allowance and travelling allowance.

Days & times of work:

The operation is based in the Cape Town CBD and runs on a rotational schedule 06:00 and 22:00 – Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) 365 days a year, including public holidays.

Click Go Apply to apply online!


View Job  Cape Town City Centre: Key Account Manager
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Cape Town: Tech Support Customer Service Representative posted by CallForce

Cape Town: Tech Support Customer Service Representative posted by CallForce

Posted on 2025-07-10 00:00:00

Employer CallForce
Category Other IT/Computer
Location Western Cape  / Cape Town

Job Summary

We have an exciting opportunity for Customer Service Representatives to join a dynamic team of tech experts focused on redefining superior customer service in the telecommunications sector.

This role is focused on providing professional inbound technical support for resolving technical customer queries with the goal of first call resolution and end-to-end service delivery.

Salary
Great base salary and incentives with potential earnings of up to R 9000 per month

Key Responsibilities

  • Identify and respond to the customers needs with helpful solutions, delivering a high-quality service
  • Apply empathy and patience when dealing with irate customers
  • Apply excellent listening skills and probing techniques to establish relevant information to resolve the query
  • Ensure customer call backs to provide an update on the progress of the query
  • Ensure first call resolution on customer queries
  • Strive for excellence with every interaction

Minimum Requirements

  • Passion for customer service & must enjoy problem solving & exceeding customer expectations
  • Experience dealing with customer complaints
  • At least 1 year experience in customer services, preferably in a call center
  • At least 6 months technical support experience
  • Matric
  • Computer literacy

Working Hours

  • 06h00 22h00 Monday to Sunday on rotational shifts
  • Address: 122 St Georges Mall Newspaper House, 2nd Floor, Cape Town

What you can expect

  • Value-driven company with a culture that focuses on People Come First
  • Theoretical & practical world-class training to ensure you can apply what you have learned
  • Extensive support during incubation to ensure high levels of success in our dynamic operation
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Click Go Apply to apply online!


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Posted in Jobs in Cape Peninsula, Jobs in Cape Town, Jobs in South Africa, Jobs in Western Cape

More Jobs in Your Area

Cape Town: Tech Support Customer Service Representative posted by CallForce

Cape Town: Tech Support Customer Service Representative posted by CallForce

Posted on 2025-07-10 00:00:00

Employer CallForce
Category Other IT/Computer
Location Western Cape  / Cape Town

Job Summary

Deliver an exceptional customer experience by assisting customers in resolving inbound technical service enquiries in a call center environment. Achieve service levels in compliance with company directives.

Duties and responsibilities:

  • Responsible for resolution of customer queries with high professionalism from the moment of escalation in line with given timelines as per SLA
  • Understanding and ownership of customer queries and complete management the process to resolve issues escalated.
  • Assist and resolve incidents according processes and procedures.
  • Resolve FTTH issues through effective troubleshooting and configuration.
  • Ensure excellent customer service and effective and efficient problem-solving.
  • Preserve and build relationship with customers and other stakeholders on behalf of the business.
  • Effectively follow up on calls including other key commitments made to clients.
  • Reduce escalated incidents in line with SOPs and policy.
  • Provide exceptional support to the rest of the team inclusive of 2nd line up Field Engineers.
  • Submit reports including progress reports and analysis of information and statistics.
  • Data capture customer info, escalated incidents and the processing of the ticket data

Education and Experience:

  • Matric
  • English language proficiency
  • Minimum 1 year inbound technical support experience within a center required
  • Typing speed of minimum 35 wpm

Key Competencies and Skills:

  • Excellent communication skills
  • Tech support
  • persuasiveness
  • tenacious
  • negotiation skills
  • stress tolerance
  • effective time management

Salary and rates including allowances, incentives:

R35 per Hour for the first 3 months probation – once deemed competent you will earn a basic salary of R6 000 with an additional R1 000 if you meet your kpi’s each month. Shift allowance and travelling allowance.

Days & times of work:

The operation is based in the Cape Town CBD and runs on a rotational schedule 06:00 and 22:00 – Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) 365 days a year, including public holidays.

Click Go Apply to apply online!


View Job  Johannesburg: IT Sales Specialist (ITH/ITS) (JHB Onsite) posted by Datafin
Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Cape Town, Western Cape

Apply directly for this position. Please read all instructions carefully.

We do not process job applications; we simply aggregate and display job listings.

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Share this to someone who needs a job:
Posted in Jobs in Cape Peninsula, Jobs in Cape Town, Jobs in South Africa, Jobs in Western Cape

More Jobs in Your Area

Cape Town: Tech Support Customer Service Representative posted by CallForce

Cape Town: Tech Support Customer Service Representative posted by CallForce

Posted on 2025-07-10 00:00:00

Employer CallForce
Category Other IT/Computer
Location Western Cape  / Cape Town

Job Summary

We have an exciting opportunity for Customer Service Representatives to join a dynamic team of tech experts focused on redefining superior customer service in the telecommunications sector.

This role is focused on providing professional inbound technical support for resolving technical customer queries with the goal of first call resolution and end-to-end service delivery.

Salary
Great base salary and incentives with potential earnings of up to R 9000 per month

Key Responsibilities

  • Identify and respond to the customers needs with helpful solutions, delivering a high-quality service
  • Apply empathy and patience when dealing with irate customers
  • Apply excellent listening skills and probing techniques to establish relevant information to resolve the query
  • Ensure customer call backs to provide an update on the progress of the query
  • Ensure first call resolution on customer queries
  • Strive for excellence with every interaction

Minimum Requirements

  • Passion for customer service & must enjoy problem solving & exceeding customer expectations
  • Experience dealing with customer complaints
  • At least 1 year experience in customer services, preferably in a call center
  • At least 1 year technical support experience
  • Matric
  • Computer literacy

Working Hours

  • 06h00 22h00 Monday to Sunday on rotational shifts
  • Address: 122 St Georges Mall Newspaper House, 2nd Floor, Cape Town

What you can expect

  • Value-driven company with a culture that focuses on People Come First
  • Theoretical & practical world-class training to ensure you can apply what you have learned
  • Extensive support during incubation to ensure high levels of success in our dynamic operation
  • Long-term growth opportunities

Click Go Apply to apply online!


Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Cape Town, Western Cape
View Job  Cape Town: Intermediate Full Stack Developer posted by Hire Resolve

Apply directly for this position. Please read all instructions carefully.

We do not process job applications; we simply aggregate and display job listings.

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Deploy and support cutting-edge web applications Get hands-on with Oracle and Postgres database deployments Write crisp SQL scripts to tackle real customer...


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Linux Systems & Database Administrator

Cape Town City Centre: Senior PR Manager – Architecture & Design (Hybrid)

On behalf of our client, a world-renowned leader in high-end residential architecture and interior design, we are seeking a skilled and strategic Senior PR...

View Job  Johannesburg City: Customer Service Controller (6 Month Contract) posted by Talent Fox SA

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Senior PR Manager – Architecture & Design (Hybrid)

Cape Town City Centre: Senior Data Engineer – Contract – Onsite

Our Client a Global tech firm is seeking 2 Senior Data Engineers to join their team in Cape town onsite on a contract basis. Summary We are seeking a highly...


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Senior Data Engineer – Contract – Onsite

Cape Town: Intern/Junior Analyst – Fund Management – R420K – R300K posted by Hire Resolve

Hire Resolves Fund Management Client is looking for a Junior Analyst to join their team in Cape Town. Ideal Candidates for this vacancy will have a flair...


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Intern/Junior Analyst – Fund Management – R420K – R300K

Cape Town City Centre: Senior Networks Engineer (SD WAN)

Critical Requirements - Skills, Experience Qualifications Matric Cisco CCNP Cisco SD-WAN VIPTella Meraki Cisco MPLS and SD-WAN Valid Drivers License...


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Senior Networks Engineer (SD WAN)

Cape Town: Accounts Assistant – Cape Town posted by Hire Resolve

DescriptionnbspHire Resolves Client is currently seeking an Accounts Assistant to join their team in Cape Town. The successful candidate will provide...


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Accounts Assistant – Cape Town

Cape Town: Bookkeeper – Cape Town posted by Hire Resolve

DescriptionHire Resolves Client is currently looking for a skilled Bookkeeper to join their team in Cape Town. As a Bookkeeper, you will be responsible for...


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Bookkeeper – Cape Town

Cape Town: Bookkeeper posted by Hire Resolve

Hire Resolve is currently seeking a Bookkeeper for a contract-based role at an accounting firm in Cape Town. We are a leading recruitment and staffing firm...


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Bookkeeper

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