Job Description
EDUCATION,SKILLS AND EXPRIENCE:
- Bachelor’s degree or an Advanced diploma in Social Sciences or a relevant equivalent qualification at NQF level 7; an OETDP qualification will be an added advantage.
- Three (3) years working experience in a professional body environment as a Continuous Professional Development (CPD) specialist or in a CPD supervisory role, two (2) years of which must be working with different target audiences across various levels (e.g., Corporates, NGOs, Consumer Groups & the Public, and Service environment).
KEY PERFORMANCE AREA:
- Quality Management System: developing a Quality Management System for CMS CPD programmes.
- CPD Strategy and Policies: designing and developing a CPD strategy, and the implementation of the strategy. Developing CPD policies for accredited stakeholders (i.e., healthcare brokers, trustees, etc.) and implementing thereof. Supporting the maintenance of the CPD strategy and policies.
- CPD Planning: designing and developing CPD activities, participating in and liaising with professional bodies and other relevant stakeholders.
- Facilitate CPD activities, i.e., conclude memorandums of understanding related to CPD programmes that address identified learning needs, incorporating various learning methods like formal courses, workshops, etc.
- Collaborating with Stakeholders: working with various stakeholders to ensure the effectiveness of CMS CPD programmes.
- Compliance: ensuring that CPD activities meet relevant regulatory requirements and standards.
- Documentation and Tracking: maintaining records of CPD activities and participants’ learning achievements.
- CPD Awareness and Reflection: raising awareness about the benefits of CPD and encouraging participation. Facilitating reflection on learning experiences and evaluating the impact of CPD activities.
- Undertake assignments/tasks allocated by the line manager in accordance with CMS’s operational requirements.
- Knowledge of SAQA, the QCTO landscape, the Skills Development Act, the National Qualifications Framework Act, and accompanying regulations.
- Development of Quality Management Systems, Policy, and Processes related to CPD.
- Understanding of the medical insurance industry, the PFMA, and other legislation that govern regulatory entities.
- Instructional design, development, & implementation, needs assessment, and strategy development.
- Monitoring & evaluation, stakeholder engagement, and advocacy.
- Strong business writing & editing skills, presentation skills, and communication skills.
- Administrative, project & task management skills, good interpersonal and time management skills.
- Critical thinking, analytical, and attention to detail, conflict management, negotiation, and persuasion skills.
- Self-starter, ability to work independently and in a team.
- Advanced Computer Literacy.
How to Apply
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About Client Services/Sales Support Jobs in Gauteng
In Gauteng, South Africa, the client services and sales support sector is a common field with a steady demand for professionals who can provide exceptional customer service and administrative support to businesses. Typically, this industry is characterized by a mix of freelance and in-house roles, with many opportunities available across various sectors.
Salary ranges for client services and sales support positions in Gauteng are generally broad, depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may start within the range of R400 000 to R600 000 per annum, although this can vary widely. More experienced professionals can expect salaries ranging from R800 000 to R1,200 000 per annum or more. However, it is essential to note that these figures are only general guidelines and may not reflect actual salaries for specific companies or roles.
Common skills required for client services and sales support roles include excellent communication and interpersonal skills, the ability to work independently and as part of a team, proficiency in Microsoft Office applications, strong organisational and time management skills, and often, knowledge of CRM software and other industry-specific tools. Typically, candidates with experience in customer-facing roles or administrative positions tend to be well-suited for these types of jobs.
Many industries commonly employ client services and sales support staff, including financial services sector, technology industry, manufacturing sector, and more. These professionals may provide support to sales teams, manage customer relationships, and assist with administrative tasks such as data entry and record-keeping.
In terms of career development, client services and sales support roles can serve as a stepping stone for those looking to transition into more senior positions or pursue related careers in human resources, marketing, or business development. Typically, professionals who excel in these roles may be considered for promotions or transfer opportunities within their current organisation.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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