Centurion: Duty Manager posted by Bidvest Protea Coin
Posted on 2025-05-22 00:00:00
| Employer | Bidvest Protea Coin |
|---|---|
| Category | Other IT/Computer |
| Location | Gauteng / Centurion |
Job Summary
- Monitor and oversee all security technology systems in the NOC, receive responses as prescribed;
- Accept and manager all risk situations as detected, identified and reported by the work station operators;
- Ensure all instructions, assignments, tasks, requests and responsibilities assigned by the client is given first priority and completed on or before the due dates;
- Ensure all NOC workstation staff adhere to policies and procedures;
- Do regular workstation job description tests with the NOC personnel to ensure they are familiar with their respective post descriptions and re-train where applicable;
- Conduct on-site training with the NOC workstation staff on new procedures and systems;
- Research new methods of control room operating procedures to improve current operations;
- Assist client in opening of criminal cases in the event of incidents and possible investigation if required;
- Ensure handing and taking over is performed and documented at each shift change;
- Ensure there is no unauthorized entry into the NOC;
- All matters reported into the NOC should be treated as an incident and all detail captured and an appropriate response rendered to ensure a clear audit trail of the sequence of events and actions;
- In cases of emergencies the duty manager must delegate resources as required;
- Must be able to manage and ensure there is a full complement manning each shift;
- Incidents, exceptions and crisis management;
- Manage operator performance and outputs i.e. CCTV camera and intruder alarm system monitoring;
- Monitor alarm systems, escalate positive alarms, capture detail of all responses to all alarms on the appropriate software platforms;
- Data capture and complete daily CCTV and alarm reports;
- Communicate via two-way radio and telephone;
- Conduct health checks for technical systems;
- All verbal and written reports including data capture must be of a high standard/quality and in English
Preferred qualifications/attributes/skills:
- PSIRA certification Grade A;
- Grade 12 or equivalent qualification;
- Relevant experience in a multi-functional control room environment;
- Relevant experience in a Managerial or similar position is essential;
- Systems knowledge and experience on Signal Tower;
- MS Office and Lync, Google earth and Windows based applications;
- Good communication, tact, diplomacy, assertiveness and relationship building;
- Must be flexible, honest, have integrity, drive, energy, creativity, initiative, independence and be able to work under pressure;
- Good legal understanding as per the Criminal Procedure Act and have general knowledge of common statutory law, constitution and bill of rights and court litigation;
- Investigative and administrative knowledge;
- Must have basic electronic knowledge;
- Clean disciplinary, criminal and credit record;
- Own transport and driver’s license;
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