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Century City: Inbound Customer Service Agent posted by mPower People Solutions






Date 2024-05-24
Job Title Inbound Customer Service Agent
Employer mPower People Solutions
More Information
Salary 9400
Category Medical
Location Western Cape
/ Century City

Job Summary

Primary RoleThe key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general contract & transactional inquiries.MUST SPEAK ENGLISH AND ANOTHER AFRICAN LANGUAGE FLUENTLYRole ReportingTeam LeaderPLEASE NOTE THAT THIS ROLE IS ON A MONTH FIXED TERM CONTRACT BASIS ONLY FROM 1 JULY 2024 – 30 APRIL 2025Key responsibilities may include but are not limited to:Answer call and respond to customer requestsProvide customers with product and service informationIdentify, research, and resolve customer issues using the in-house operating systemComplete call logs and reportsInbound customer service representativeExperience Minimum of 1 – 2 years inbound call centre experience Customer service experience Administration experience Experience in healthcare, insurance, financial or administration industry & knowledge of relevant legislative environment is highly desirable (advantageous)Education and Applicable Systems Grade 12 Formal Call Centre Qualifications (advantageous) Proficient in MS Office Suite applications

Salary:

R9 500 per month
Inbound Customer Service Agent position available in Western Cape, Century City. This job position was posted by mPower People Solutions. The job has been posted as a free ad on 2024-05-24 at 09:28:16 in the Medical category

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