Skills: Customer Success Consultants must know the company’s products inside out. They are often called upon to provide support to clients to be able to provide additional training on our solutions. They may even help clients plan and understand the best ways to utilise their software on the customer’s business needs. The Customer Success Consultant is not focused on making sales, but rather on educating their customers on the flexibility and capabilities of their software so customers are encouraged to continue using our services. Proven ability to handle a significant volume of data Strong demonstrated verbal and written (email) skills Advanced excel skills Training & educational skills Exceptional attention to detail Qualifications and Experience requirements: Technical ability to understand software solution functionality Must have a desire to keep up-to-date on technology trends, developments & best practices Must have a positive phone demeanour Ability to work under pressure Self-management and time-management Understanding of basic accounting principles Operational rental management experience would be beneficial Knowledge of rental legislation and laws would be beneficial Thank you for applying with RareCruit Follow us on social media for the latest jobs, trends and market insight: Website:

Key Responsibilities: Be the beacon of timely and accurate support across various channels, addressing customer queries with finesse and expertise. Dive deep into customer issues, troubleshooting and resolving them effectively while maintaining our commitment to excellence. Champion effective support through our CRM solutions, ensuring every interaction leaves a lasting impression. Identify recurring issues and collaborate with teams for continuous improvement, driving our solutions to new heights. Seize opportunities to introduce additional services, fostering customer loyalty and driving sales. Participate in quality assurance activities, ensuring our support standards remain unmatched. Embody professionalism and empathy in all interactions, even in the face of challenges. Stay ahead of the curve with continuous learning, keeping abreast of industry trends and best practices. Foster a culture of learning and accountability, ensuring both our team and clients thrive. Strategically mitigate customer churn, retaining and delighting customers at every turn. Fuel business growth through exceptional customer experience and unwavering support Skills: Master the ins and outs of our products, offering unparalleled support to our customers. Guide customers in maximising the potential of our software, driving long-term engagement. Handle high volumes of support with ease, showcasing impeccable communication skills. Excel in attention to detail, ensuring no query goes unanswered. Possess technical prowess to understand and troubleshoot software functionalities. Stay hungry for knowledge, keeping up with technology trends and best practices. Radiate positivity and professionalism, even under pressure. Excel in self-management and time-management, thriving in a fast-paced environment. Previous experience in operational rental management and knowledge of rental legislation are advantageous. Qualifications and Experience: Experience in data analysis and proficiency in Microsoft products are preferred General IT knowledge and experience in customer service/support are essential Administration management experience is a plus. Tertiary education is advantageous but not mandatory. Thank you for applying with RareCruit Follow us on social media for the latest jobs, trends and market insight: Website: