Customer Success Manager Our client requires the service of a Customer Success Manager, who will work closely with clients to understand their unique needs, provide tailored solutions, and drive maximum value for them from the organisation’s products and services. Location: Randburg Job type: Permanent On-site Duties and Responsibilities Lead the onboarding process for new clients Conduct training sessions and provide comprehensive documentation to ensure clients are well-equipped to utilize solutions effectively. Build and maintain strong, long-lasting, influential relationships with key stakeholders at client organizations. Serve as a key account manager for clients and ensure that all their needs and expectations are exceeded. Act as the primary point of contact for clients, addressing their queries, concerns, and feedback in a timely and professional manner. Conduct regular check-ins with clients to review performance, gather feedback, and identify opportunities for improvement. Plan and implement relevant initiatives aimed at increasing customer value on a regular basis. Work closely enough with current clients to be able to proactively identify new business opportunities. Collaborate with the product and engineering teams to communicate client needs and feedback, contributing to product enhancements and new feature development. Proactively identify and address potential issues that may impact client satisfaction and success. Work closely with the support team to resolve client issues promptly and effectively, ensuring minimal disruption to their operations. Escalate critical issues to senior management when necessary, providing detailed reports and action plans. Track and report on key performance indicators (KPIs) related to client success, such as client satisfaction, solution adoption, and retention rates. Compile and present value adding business insights gathered from the reporting to relevant stakeholders. Develop and maintain mutually beneficial relationships with internal teams and external stakeholders by ensuring all obligations, commitments and expectations are met. Work closely with Product Management, Engineering, and Customer Success teams to ensure seamless handoffs from pre-sales to post-sales processes Minimum Requirements Tertiary qualification (Bachelor’s Degree) in Engineering. NQF 7 is required. Industrial Engineering or related qualification is advantageous. 3 Years’ experience in implementing supply chain technology. Demonstrated capability of delivering value for business.