Staff Supervision Overseeing teams : Manage and supervise employees during their shifts, ensuring smooth operations. Staff allocation : Assign tasks and responsibilities based on workload, ensuring proper staffing levels. Training & Development : Provide support and guidance to new or less experienced team members. 2. Customer Service Handling complaints : Address and resolve guest or customer complaints promptly and professionally. Ensuring satisfaction : Ensure a high level of service is provided to customers or clients at all times. Interacting with clients : Maintain positive customer relationships and manage expectations. 3. Operational Management Monitoring operations : Ensure that daily activities run smoothly, from opening to closing, maintaining high standards. Reporting : Prepare and submit daily reports on operational performance and any issues that arose during the shift. Resource management : Ensure the availability of necessary resources, equipment, or materials. 4. Health and Safety Compliance with regulations : Enforce health, safety, and regulatory requirements to ensure a safe environment for staff and customers. Risk management : Identify potential hazards and take corrective action to prevent accidents. 5. Financial Oversight Cash handling : Oversee financial transactions, including cash handling, balancing registers, and ensuring correct billing. Budget monitoring : Help in managing budgets, ensuring adherence to financial constraints during their shifts. 6. Problem-Solving & Decision Making Handling emergencies : Take charge in emergencies, including medical situations, security breaches, or any other unexpected events. Decision-making : Make quick, informed decisions regarding staffing, customer service, and operational issues. 7. Communication Liaison : Act as a point of contact between different departments, upper management, and staff. Shift handovers : Communicate relevant information during shift changes to ensure continuity and smooth operations.