Job Description
Key Performance Areas:
- Monitor, measure, and continuously improve overall guest satisfaction, including the management of special requests.
- Track and analyse guest feedback across platforms such as GuestRevu and TripAdvisor, implementing improvements where required.
- Support the Lodge Manager in overseeing the daily service operations of the lodge team.
- Maintain, uphold, and enhance the lodge’s service standards across all departments.
- Assume responsibility for the effective supervision and management of lodge operations in the absence of the Lodge Manager.
- Coordinate departmental teams to ensure seamless and exceptional guest service delivery.
- Conduct targeted training and development initiatives to strengthen both technical and soft skills, in collaboration with the Lodge Manager.
- Achieve quality improvement objectives as defined by management.
- Develop, implement, and maintain lodge policies, procedures, and operational standards.
- Oversee cash handling procedures to ensure variances remain within acceptable limits.
- Manage stock control processes effectively and efficiently.
- Identify and implement cost-saving initiatives without compromising service quality.
- Ensure the upkeep and preventative maintenance of lodge equipment and facilities.
- Take overall accountability for lodge operations and performance when acting in the absence of the Lodge Manager.
Minimum Requirements:
- Degree or Diploma in Hotel Management or a related field.
- Minimum of 3–5 years’ experience in a five-star lodge or hotel environment in a role such as Assistant Lodge Manager, Duty Manager, or Guest Relations Manager.
- Valid driver’s licence (essential).
Competencies Required:
- Proven lodge management experience.
- Working knowledge of POS and PMS systems.
- Strong attention to detail.
- Demonstrated leadership and organisational capabilities.
- Excellent communication and interpersonal skills.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Tourism/Hospitality Management Jobs in Eastern Cape
When it comes to Tourism/Hospitality Management positions in the Eastern Cape, South Africa, the industry is typically characterized by a growing demand for skilled professionals who can manage and deliver exceptional guest experiences. This region’s rich cultural heritage, diverse landscapes, and vibrant cities make it an attractive destination for tourists, creating opportunities for hotels, resorts, and other hospitality establishments to expand their operations. As a result, tourism management roles are often in high demand, particularly in areas with growing tourist infrastructure.
Typically, salaries for Tourism/Hospitality Management positions in the Eastern Cape vary widely depending on factors such as experience, company size, industry sector, and specific job requirements. Generally, entry-level positions may command salary ranges between R300 000 to R500 000 per annum, while senior roles can earn upwards of R800 000 to R1 200 000 or more, with senior management positions often falling within the R1 500 000 to R2 500 000 range. However, it’s essential to note that these are broad ranges and actual salaries may vary significantly.
Common skills for Tourism/Hospitality Management roles in the Eastern Cape include excellent communication and interpersonal skills, the ability to work well under pressure, strong leadership and problem-solving abilities, a solid understanding of hospitality operations and guest experience management, proficiency in hotel management software and technology, and a passion for delivering exceptional customer service. Other valuable skills may include knowledge of local tourism regulations, experience with social media marketing, and a degree in a relevant field such as hospitality management or tourism studies.
The Eastern Cape is home to various industry sectors that commonly employ Tourism/Hospitality Management professionals, including the financial services sector, which operates a number of luxury hotels and resorts, the technology industry, which offers tourists the chance to experience cutting-edge innovation, and the manufacturing sector, which requires skilled staff to manage its tourism-related facilities. Other industries that also frequently hire for these roles include leisure and entertainment establishments, educational institutions, and government agencies.
Career development opportunities in Tourism/Hospitality Management are often limited to specific areas, such as hotel management, resort operations, or event planning. Opportunities for career advancement may arise through promotions within existing companies, specialized certifications like the Certified Hospitality Manager (CHM) designation, or further education at a tertiary institution.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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