Job Description
About the Role
We are seeking a highly skilled and experienced Customer Service Representative to join our team at Energy Broker. As a key member of our billing team, you will be responsible for validating customer energy invoices, communicating with customers, and ensuring timely resolution of billing queries.
Key Responsibilities
- Validate customer energy invoices using our internal validation system and excel reports
- Communicate professionally with UK-based customers to explain findings and progress updates via email and over the phone
- Manage customer queries, ensuring timely and professional responses
- Provide exceptional customer service that builds trust and long-term loyalty
- Support customers in recovering overpayments and ensuring bills are corrected
- Contact UK energy suppliers to query and correct billing issues
- Maintain positive supplier relationships to support efficient case handling
Requirements
- Strong numerical skills to interpret billing data, identify errors, and highlight discrepancies
- Ability to use Excel, including basic formulas (SUM, AVERAGE, VLOOKUP, COUNTIF, filtering, sorting)
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment with multiple priorities
Qualifications
- None required
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About FMCG Retail Jobs in Gauteng
The FMCG retail industry in Gauteng, South Africa is typically a dynamic and competitive field, with numerous opportunities for career growth and development. Generally, the job market trends indicate a steady demand for skilled professionals to manage and execute various aspects of product distribution, sales, and customer service. As a result, those interested in pursuing a career in FMCG retail can expect to find a range of roles available.
Salaries in the FMCG retail sector vary widely depending on factors such as experience, company size, industry sector, and location. While it’s difficult to pinpoint exact salary ranges, very broad estimates suggest that entry-level positions typically start within the R20 000 – R40 000 per annum bracket, with more senior roles falling within the R80 000 – R150 000 range. However, please note that actual salaries can differ significantly depending on individual circumstances. For example, experience and qualifications in a specific area, such as logistics or marketing, may command higher salaries.
Common skills required for FMCG retail positions include strong communication and interpersonal skills, attention to detail, analytical thinking, problem-solving abilities, and the capacity to work under pressure. Additionally, proficiency in Microsoft Office applications, data analysis tools, and customer relationship management (CRM) software is often beneficial. Other valuable skills include inventory management, supply chain optimization, and visual merchandising.
FMCG retail roles can be found across various industry sectors, including financial services sector, technology industry, manufacturing sector, and consumer goods companies. These industries often require employees with diverse skill sets to manage product distribution, sales, and customer service functions.
Career development opportunities in FMCG retail are vast, with many professionals progressing into senior management positions or taking on specialized roles such as brand management or category management. Those interested in pursuing a career in this field can expect to find training programs, mentorship initiatives, and internal promotions available. With experience and dedication, individuals can build a rewarding and challenging career in the FMCG retail sector.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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