Methods Department Manager Project Management/Process Improvement Multi-Technical Facility Management East Rand Reporting to the Operations Director, the Methods Department Manager is responsible for standardizing processes, enhancing efficiency, and ensuring quality assurance across all operations in a multi-technical facility management company. This role plays a key part in optimizing service delivery, supporting tendering processes, overseeing digital transformation, and driving continuous improvement. The Methods Manager acts as a bridge between operations, technology, and quality assurance, ensuring alignment with industry best practices and company objectives Minimum requirements: Experience : 8 years of experience in facility management, maintenance operations, or process improvement, with at least 35 years in a leadership role. Education : Bachelors or Masters degree in Engineering, Facility Management, Business Administration, or a related field. Technical Expertise : Strong knowledge of multi-technical maintenance (HVAC, electrical, mechanical, fire protection, plumbing, etc.). Process Improvement : Experience in Lean, Six Sigma, Kaizen, or other operational efficiency methodologies. Digital Tools : Proficiency in CMMS, CAFM, BMS, IoT solutions, and data-driven facility management systems. Analytical & Problem-Solving Skills : Ability to analyze data, identify inefficiencies, and implement effective solutions Leadership & Collaboration : Proven ability to lead cross-functional teams, drive change, and implement best practices. Key responsibilities: Process Standardization & Optimization Develop and implement standardized processes to ensure consistency across all facility management services (HVAC, electrical, plumbing, mechanical, etc.). Define best practices, operational workflows, and maintenance procedures to optimize service delivery. Conduct process audits and gap analyses, identifying areas for efficiency improvements. Ensure compliance with international facility management standards and company policies. Tendering & Pricing Support Collaborate with the business development and commercial teams to support tendering and contract management. Develop pricing strategies, ensuring competitiveness while maintaining profitability. Analyze technical requirements and provide input on resource allocation, cost estimation, and service scope definition. Ensure alignment of proposals with operational capabilities and industry benchmarks. Commissioning, Kickoff & Handover Management Oversee new project commissioning, ensuring smooth onboarding of facility management contracts. Develop and implement kickoff plans, operational readiness assessments, and handover protocols. Coordinate between project teams, clients, and operations to ensure seamless transition into full- service operations. Ensure all required documentation, training, and system integrations are in place before handover. Quality Control & Assurance Develop and oversee quality control frameworks, KPIs, and service performance metrics. Conduct regular audits, inspections, and assessments to ensure adherence to service quality standards. Implement corrective action plans to address non-conformities and improve service levels. Work closely with operations to drive a culture of continuous quality improvement. Conduct regular audits, inspections, and assessments to ensure adherence to service quality standards. Implement corrective action plans to address non-conformities and improve service levels. Work closely with operations to drive a culture of continuous quality improvement. Lead the implementation, optimization, and management of digital systems (e.g., CMMS, CAFM, IoT-enabled maintenance tools). Ensure facility management software is effectively used for performance tracking, preventive maintenance scheduling, and asset management. Collaborate with IT teams to integrate smart technologies and automation into facility operations. Train teams on digital tools and data analytics to improve decision-making and efficiency. Develop and implement training programs to enhance team competencies in maintenance best practices, safety standards, and technology utilization. Establish a knowledge management framework to capture, document, and share best practices across the organization. Conduct workshops, technical training sessions, and coaching programs for operational teams. Ensure continuous learning and professional development for employees. Identify and implement process improvement initiatives to enhance operational efficiency and reduce costs. Research and integrate innovative facility management technologies, sustainability initiatives, and energy efficiency solutions. Drive the adoption of Lean, Six Sigma, or other improvement methodologies to streamline workflows. Benchmark performance against industry standards and competitors to maintain a competitive edge. Work closely with operations, finance, procurement, and client relations teams to align strategies and objectives. Ensure effective communication between on-ground technical teams, senior management, and external stakeholders. Support cross-functional collaboration to enhance service delivery and operational excellence. Representing the Methods Department in strategic meetings, reporting sessions, and client discussions Digital Transformation & Systems Implementation Training & Knowledge Management Continuous Improvement & Innovation Collaboration & Stakeholder Engagement Salary offer: R650K R750K

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