Estcourt: QA Supervisor

Key Performance Areas 1. Leadership Report directly to Quality Manager on site. Supervise Quality Controllers to ensure consistent and accurate quality checks. Create and manage work schedules for the Quality department. Support New Product Development. Ensure Quality controllers have the necessary tools to perform their work function 2. Verifications and Calibrations Review weekly compliance to swabbing plans and product submission. Oversee that inspections, on products and processes are conducted to verify compliance with specifications, standards, and procedures Monitor and enforce GMP standards across the entire facility. Conduct routine spot checks on cleaning efficacy. Ensure that equipment used in the facility for QC and Food safety are verified and calibrated as per schedule. 3. Documentation Verify that records are completed correctly and give guidance and training where necessary Assist with compilation of Export documents In conjunction with NPD, assist in ensuring raw material specification, packaging specification and final product specifications are available for the facility. Request from suppliers when required. Ensure records are readily available when required. Coordinate the administration of the Food Safety and Quality System. Maintain accurate QA records for audit and certification purposes. 4. Non Con-formances and Customer Feedback Completing the NCR documents as triggered by customer complains /GMP/PRP/ Audit findings. Follow up on Corrective and preventative actions. Close NCRs. Manage product restriction (on hold) program, including the status release and destruction of reject products. Work closely with production, NPD, QC and other teams to resolve quality concerns. Provide training and guidance to staff on quality requirements and best practices. Communicate the customer complaints to relevant production manager for investigation. Assist responsible person/ incident owner with investigation to identify root cause. Assist with completion of customer complain feedback and send to the Customer liaison. 5 . Audits Second in charge of handling third party audits in the absent of Quality Manager. Participate in all regulatory and customer requirements audits and inspections, and corrective actions response. 6. Reporting Involved in the analysis of quality and food safety -related data to identify trends, risks, and areas for improvement. Prepare detailed weekly QA reports and communicate findings to relevant stakeholders. Prepare trends for Customer complaints, NCRs (micro, PRP, CCP), Audit trends (results, re-occurring findings, findings) Report any change that may affect food safety and quality which may trigger a system, policy, procedure or record review. 7. Quantum Lean Drive that 5S is implemented and maintained. Drive the team to use quantum lean tools in scope of their work. Coordinate the team in preparation for benchmark. Ensure visual boards are kept updated by the team. Assist QA manager in driving for positive morale within QA team.