Franschhoek: Hotel Manager – Franschhoek posted by Karen Tupper Recruitment

Hotel Manager A luxury hotel is seeking an experienced and dynamic Hotel Manager to lead operations and ensure the consistent delivery of world-class guest experiences. This role requires a strong, hands-on leader who can manage hotel operations efficiently, uphold exceptional service standards, and foster a positive, engaging environment for both guests and employees. The ideal candidate is service-driven, highly organised, and passionate about excellence, with proven experience in managing high-end hospitality operations. Key Responsibilities Ensure world-class service is consistently delivered to all guests, as reflected in online reputation metrics and direct guest feedback Work closely with relevant teams to ensure guest safety, security, and preferences are supported through effective policies, processes, and standards Conduct daily inspections of public areas, guest rooms, and facilities to uphold the highest standards of cleanliness and presentation Monitor the complete guest journey from arrival to departure, identifying opportunities for continuous improvement Liaise daily and on project-specific matters with the Maintenance Department to ensure urgent issues are resolved promptly and project timelines are met Collaborate with the Management Team to ensure all guest-related policies, processes, and standards are documented and effectively implemented Maintain full oversight of daily arrivals, departures, and special guest requests, ensuring seamless coordination across departments Drive weekly forecast planning to meet and exceed guest expectations Attend daily, weekly, and monthly operational meetings to remain informed and aligned with organisational objectives Maintain detailed knowledge of Front Office, Housekeeping, and Food & Beverage procedures to support ongoing evaluation and on-the-job training Support the selection and onboarding of service-oriented employees in collaboration with the HR Manager Work with Department Leaders to promote continuous development of team leaders and staff Conduct probationary reviews and performance appraisals, providing timely and constructive feedback Enforce discipline in line with the organisation’s Code of Conduct Act as a daily mentor to team members, providing guidance and training to support excellence Manage relationships with third-party suppliers to ensure high-quality service delivery Prepare and propose the annual budget in collaboration with Finance and Procurement, ensuring inventory and par stock levels support consistent service quality Review management accounts and booking pre-payment statuses to identify and address potential reservation issues timeously Experience and Qualifications Minimum of 5 years’ Hotel Management experience within a luxury 5-star hotel or property Tertiary qualification in Hospitality Management or Hotel Management Advanced computer literacy, including proficiency in Protel and MS Office Valid driver’s licence Skills and Attributes Ability to perform confidently in a fast-paced and demanding environment Strong complaint-handling and guest recovery skills Exceptional organisational and leadership abilities Excellent written and verbal communication skills Strategic and innovative thinking to continuously improve hotel operations Solid understanding of budgets, profit and loss statements, and forecasting Personal and professional integrity of the highest standard How to Apply Interested candidates are invited to submit their CV along with a recent profile photo. Please note that only shortlisted candidates will be contacted.