Job Description
About the Role
Anchora, a leading provider of ABA therapies, is seeking an Intake and Reception Representative to join their team. Our client’s mission is rooted in empowering lives through personalized ABA therapies, fostering positive change within our communities, and creating a nurturing environment for growth, development, and progress. As an Intake and Reception Representative, you will play a vital role in attracting new clients, processing patients, and providing exceptional customer service.
Key Responsibilities
- Call doctors’ offices to offer ABA services and attract new clients to the agency
- Process patients referred directly by health insurance providers
- Verify and process patients’ basic personal information
- Confirm patients’ health insurance eligibility
- Communicate directly with insurance companies when necessary
- Process patients from leads received through the agency’s website
- Answer incoming calls efficiently, ensuring high-quality resolution and maintaining a strong answer rate
- Transfer calls to the appropriate department whenever necessary
Requirements
- Proven ability to build and maintain strong, trust-based relationships with clients, candidates, and internal teams
- Excellent verbal and written communication skills
- Ability to work remotely Monday-Friday, 9am-6pm EST
- Demonstrated experience in recruitment processes
- Strong organizational skills with the ability to manage multiple tasks
- Self-motivated, proactive, and capable of working independently with minimal supervision
- High level of empathy, professionalism, and a customer-centric approach in all interactions
- Tech-savvy, with the ability to quickly learn and effectively use various digital tools, platforms, etc.
- Good command of English (spoken and written)
- Comfortable conducting phone calls, consultations, and follow-ups with confidence and professionalism
Qualifications
- Bachelor’s degree in a related field or equivalent experience
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Admin / clerical / secretarial Jobs in South Africa
In South Africa, the admin, clerical, and secretarial roles are an integral part of various industries, often providing administrative support to teams across different sectors. Typically, these roles involve a range of tasks such as data entry, correspondence management, report preparation, and calendar organisation, making them essential for any business or organisation.
Generally, salaries for administrative professionals in South Africa can vary widely depending on factors like experience, company size, and industry sector. While broad salary ranges are difficult to pinpoint, it is common for entry-level positions to fall within the R30 000 – R50 000 per annum bracket, with senior roles often ranging between R60 000 – R120 000 per annum or more. However, salaries can fluctuate based on the company’s size, industry sector, and specific job requirements.
Common skills required for administrative professionals in South Africa include proficiency in Microsoft Office software, particularly Excel, Word, and Outlook; strong communication and interpersonal skills; attention to detail and organisational abilities; data entry and management skills; and basic bookkeeping and accounting knowledge. Other valuable skills often include social media literacy, email marketing expertise, and experience with project management tools.
Administrative professionals can be found in various industries, including financial services sector, technology industry, manufacturing sector, as well as public administration and non-profit sectors. In these roles, they play a crucial part in ensuring the smooth operation of businesses or organisations by providing administrative support and maintaining records.
In terms of career development, admin, clerical, and secretarial professionals can expect to progress through various levels within their organisation, often taking on more senior roles such as team leader or assistant manager. With experience and additional training, they may also explore opportunities in related fields like human resources, project management, or business administration.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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