Job Description
About the Role
Are you a results-driven leader with a passion for retail and people development? We are seeking an experienced Store Manager to join our dynamic team, taking ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.
Key Responsibilities
- Drive store performance to achieve and exceed sales targets
- Maximise income streams through effective promotion of add-ons, GP, and other revenue channels
- Ensure consistent implementation of merchandising and marketing standards
- Attract and retain a strong and loyal customer base
- Inventory Management: oversee inventory controls and ensure effective stock management. Monitor store performance in line with stock availability and customer demand.
- Customer Service: ensure exceptional customer experiences that exceed expectations. Review and act on Mystery Shopper reports and customer feedback. Resolve product and service-related complaints quickly and effectively.
- Lead by example in reinforcing a customer-first culture among staff.
- Train, develop and motivate staff to reach full potential. Plan for succession and promote internal growth.
- Manage performance consistently and fairly.
- Foster a positive, engaging and productive working environment.
Requirements
- Proven retail management experience
- Strong leadership and people management skills
- Excellent communication and organisational skills
- Target and results-oriented mindset
- Passion for customer service and retail excellence
Qualifications
- Bachelor’s degree in Business Management or related field (if applicable)
Salary & Benefits
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