Hermanus: Financial Planner

Job Specification Summary: Financial Planner Core Role Overview ul]:whitespace-normal [&>ol]:whitespace-normal”> Title : Financial Advisor ul]:whitespace-normal [&>ol]:whitespace-normal”> Business Unit : Advisory Services ul]:whitespace-normal [&>ol]:whitespace-normal”> Reports To : Head of Advisory Services ul]:whitespace-normal [&>ol]:whitespace-normal”>Hermanus, Western Cape, South Africa ul]:whitespace-normal [&>ol]:whitespace-normal”> ul]:whitespace-normal [&>ol]:whitespace-normal”> Company Values : Integrity, Accountability, Excellence, Innovation ul]:whitespace-normal [&>ol]:whitespace-normal”> Primary Focus : Provide expert advice on investments, retirement planning, and wealth preservation, while collaborating with Business Development to meet revenue targets. The role involves handling complex issues like tax residency, foreign pensions, exchange controls, and international estate planning. Key Responsibilities The role is divided into several categories: ul]:whitespace-normal [&>ol]:whitespace-normal”> Financial Planning : ul]:whitespace-normal [&>ol]:whitespace-normal”>Personalized advice on investment portfolios, retirement strategies, and wealth preservation. ul]:whitespace-normal [&>ol]:whitespace-normal”>Conduct financial needs analyses and develop tailored plans. ul]:whitespace-normal [&>ol]:whitespace-normal”>Stay updated on SA financial laws, taxes, and retirement products. ul]:whitespace-normal [&>ol]:whitespace-normal”>Advise on offshore investments, annuities, tax-efficient strategies, and transitions from pension/provident funds. ul]:whitespace-normal [&>ol]:whitespace-normal”>Handle cross-border issues (e.g., currency risk, dual tax residency). ul]:whitespace-normal [&>ol]:whitespace-normal”>Perform regular portfolio reviews and build long-term client relationships. ul]:whitespace-normal [&>ol]:whitespace-normal”>Collaborate with legal/tax experts for holistic solutions. ul]:whitespace-normal [&>ol]:whitespace-normal”> CRM Proficiency : ul]:whitespace-normal [&>ol]:whitespace-normal”>Use AtWork (or similar CRM) for tracking client interactions, lead pipelines, and conversions. ul]:whitespace-normal [&>ol]:whitespace-normal”> Compliance and Documentation : ul]:whitespace-normal [&>ol]:whitespace-normal”>Manage KYC/AML requirements. ul]:whitespace-normal [&>ol]:whitespace-normal”>Guide clients on documentation for encashments, tax emigration, forex, etc. ul]:whitespace-normal [&>ol]:whitespace-normal”>Ensure adherence to SA and international regulations. ul]:whitespace-normal [&>ol]:whitespace-normal”> Communication and Digital Proficiency : ul]:whitespace-normal [&>ol]:whitespace-normal”>Explain complex concepts simply. ul]:whitespace-normal [&>ol]:whitespace-normal”>Strong writing skills for emails; comfortable with virtual consultations (e.g., Teams). ul]:whitespace-normal [&>ol]:whitespace-normal”>Basic proficiency in spreadsheets for calculations. ul]:whitespace-normal [&>ol]:whitespace-normal”> Problem-Solving and Advisory Skills : ul]:whitespace-normal [&>ol]:whitespace-normal”>Assess client situations and recommend solutions. ul]:whitespace-normal [&>ol]:whitespace-normal”>Identify red flags and suggest alternatives when needed. ul]:whitespace-normal [&>ol]:whitespace-normal”> Primary Accountabilities (Sales Process): ul]:whitespace-normal [&>ol]:whitespace-normal”>Lead reception and organization. ul]:whitespace-normal [&>ol]:whitespace-normal”>Initial contact and rapport-building. ul]:whitespace-normal [&>ol]:whitespace-normal”>Qualification of leads (eligibility, documentation). ul]:whitespace-normal [&>ol]:whitespace-normal”>Presentation of tailored solutions. ul]:whitespace-normal [&>ol]:whitespace-normal”>Negotiation and objection handling. ul]:whitespace-normal [&>ol]:whitespace-normal”>Closing sales and handover to Service Delivery. ul]:whitespace-normal [&>ol]:whitespace-normal”>Follow-up for satisfaction and upselling/referrals. Traits and Skills ul]:whitespace-normal [&>ol]:whitespace-normal”> Essential Traits : Empathy, active listening, patience, trustworthiness/integrity, resilience, confidence (without arrogance), adaptability. ul]:whitespace-normal [&>ol]:whitespace-normal”> Critical Skills : Strong communication, problem-solving mindset, emotional intelligence (EQ), relationship-building, knowledge of FinGlobal services, attention to detail. Learning and Development ul]:whitespace-normal [&>ol]:whitespace-normal”>Must complete Continuing Professional Development (CPD) points under the FAIS Act to maintain fit and proper status. ul]:whitespace-normal [&>ol]:whitespace-normal”>Familiarize with new FinGlobal services as added. Compliance ul]:whitespace-normal [&>ol]:whitespace-normal”>Adhere to company SOPs, policies, and regulations (e.g., FSCA, SARB, SARS). Key Performance Indicators (KPIs) Performance is measured across categories. Here’s a consolidated table: thead>tr>th:last-child]:pr-8″ dir=”auto”> Category KPI Description Target/Measure Financial Planning & Advisory Delivery Retirement Strategy Development Number of personalized retirement strategies for SA clients and expats. 10 per month Cross-Border Planning Accuracy Correct guidance on tax residency, foreign pensions, exchange control, & international estate. 0 non-compliance findings Portfolio Review Frequency Annual or semi-annual reviews completed. 100% of clients reviewed on schedule Client Portfolio Improvement Measured improvement in efficiency, diversification, or cost reduction. Documented improvements for 100% of reviewed clients Client Relationship Management Client Retention Rate Percentage retained annually. 95% Client Satisfaction Score From feedback surveys. 4.5/5 Response Time to Client Queries Average response time. Within 24 business hours CRM Usage & Pipeline Management CRM Data Accuracy Accuracy of client/lead info. 98% accuracy Pipeline Update Frequency Frequency of updates. Daily updates, no lead idle > 3 days Lead Conversion Rate Qualified leads to paying clients. 80% of Living annuity clients approached Lead Drop-Off Identification Documentation of drop-off reasons. 100% of lost leads tagged Sales & Revenue Contribution Proposal Acceptance Rate Accepted vs. submitted proposals. 70% Sales Closed (Value & Volume) Number of sales and AUM book growth. 10 sales per month; grow AUM by R10m per month Compliance, Documentation & Regulatory Adherence KYC/AML Compliance Accuracy Completed documents for new clients. 100% compliance Zero Regulatory Breaches Compliance with FSCA, SARS, SARB. 0 breaches Documentation Turnaround Time Time to obtain documents. 5 business days average Communication & Professional Conduct Advice Communication Quality Internal check on clarity and professionalism. 90% score Problem-Solving, Red-Flag Identification & Advisory Judgement Red Flag Detection Rate Identifying issues and escalating. 100% identification and escalation Solution Suitability Score Review of solution appropriateness. 90% Alternative Solutions Proposed Recommendations for mismatches. At least one viable alternative per unsuitable case Learning, Development & CPD Compliance Annual CPD Requirements Completed FAIS compliance. 100% by deadline New Services Mastery Time Proficiency in new offerings. Within 30-60 days of rollout Training Attendance Participation in sessions. 95% attendance Key Relationships ul]:whitespace-normal [&>ol]:whitespace-normal”> Internal Primary : Head of Business Development (guidance); Advisory/Service Delivery teams (client outcomes); Business Development & Marketing (alignment). ul]:whitespace-normal [&>ol]:whitespace-normal”> Internal Secondary : CRM support (system improvements); Business Intelligence (data insights); Risk and Compliance (advice on risks). ul]:whitespace-normal [&>ol]:whitespace-normal”> External : Clients; Service providers and partners. Role Requirements ul]:whitespace-normal [&>ol]:whitespace-normal”> Qualifications and Experience : ul]:whitespace-normal [&>ol]:whitespace-normal”>Bachelor’s degree in finance, economics, or related field. ul]:whitespace-normal [&>ol]:whitespace-normal”>Certified Financial Planner (CFP®) or equivalent. ul]:whitespace-normal [&>ol]:whitespace-normal”>Minimum 10 years in financial advisory, focusing on investments and retirement. ul]:whitespace-normal [&>ol]:whitespace-normal”>Proven track record with high-net-worth individuals, retirees, and expats. ul]:whitespace-normal [&>ol]:whitespace-normal”>RE5/RE1 certification as authorized representative. Additional Information ul]:whitespace-normal [&>ol]:whitespace-normal”> Employment : Permanent position under contract, including salary terms. ul]:whitespace-normal [&>ol]:whitespace-normal”> Workplace Health and Safety : Compliance required for self and team. ul]:whitespace-normal [&>ol]:whitespace-normal”> Risk and Compliance : Manage departmental risks, escalate issues, and promote a positive culture through performance reviews.