Hermanus: Pro Shop Manager

About the Role

We are seeking a highly experienced Pro Shop Manager to join our team in Hermanus. As a key member of our golf operations, you will be responsible for driving sales and customer engagement while maintaining high levels of service standards.

Key Responsibilities

• Achieve budgeted sales and margin by setting and managing monthly and weekly budgets, monitoring sales performance across all categories, controlling discounts, and developing team skills to maximise basket size and profitability.
• Deliver superior customer service by ensuring the company purpose is lived daily, resolving complaints within 24 hours, maintaining call-back and back-order procedures, and monitoring staff performance to meet service standards.
• Maintain effective cash management by ensuring tidiness and cleanliness at the Point of Sale, following cash-up procedures, and verifying that daily takings reconcile accurately.
• Ensure data integrity by conducting daily stock counts, identifying discrepancies, implementing corrective actions, and creating awareness among team members of root causes affecting data accuracy.
• Maintain in-store merchandising standards by ensuring correct product placement, pricing, labelling, and Point of Sale material, conducting floor walks, and ensuring sufficient stock representation on the trading floor.

Requirements

• Golf operations experience
• In-depth product knowledge of golf equipment
• Proven experience in retail or management
• Customer engagement
• Computer literacy

Qualifications

• Minimum requirements: Golf operations experience. In-depth product knowledge of golf equipment. Proven experience in retail or management.

Salary & Benefits

Not specified