Job Description
Start-of-Day & Daily Operations (06:00 – 09:00)
- Complete previous day cash-ups (speed points, electricity, Lotto machines).
- Conduct daily meter readings of pumps and physical dips (update spreadsheets).
- Ensure all staff are on duty and completing assigned tasks.
- Send end-of-day sales and dip reports for fuel ordering.
- Close off Tom card speed points and submit cash-ups to head office.
System & Compliance (ISIS / NAMOS / POS)
- Prepare for and manage ISIS audits.
- Log POS calls and queries with support teams.
- Write off expired or damaged stock.
- Register employee tags on pumps and update account client cards.
- Insert new products and monthly fuel price changes into ISIS and NAMOS.
- Ensure employee clocking hours are accurate.
- Conduct quarterly stock takes and reconcile variances.
Financial & Stock Control
- Perform daily, weekly, and monthly stock takes (wet and dry stock).
- Capture cash-ups and meter readings on Excel and submit to head office.
- Order lubricants and shop stock via ISIS & Sage, ensuring proper system entry.
- Monitor fuel levels, investigate variances, and control stock levels.
- Manage price change forecasts, VAT reports, airtime, Lotto, and electricity transactions.
Site Management & Maintenance
- Conduct daily site walkarounds: safety inspections, housekeeping, and branding checks.
- Manage pump/tank faults and building maintenance (log calls and liaise with contractors).
- Ensure compliance with Health & Safety regulations (fire extinguishers, compressors, spillages, ventilation, flammable certificates, licenses).
- Oversee cleanliness of forecourt, pumps, nozzles, restrooms, and ensure forecourt attendants maintain full uniform and excellent customer service.
Convenience Store Oversight
- Spot-check margins, investigate variances, and ensure planogram compliance.
- Prevent overstocking while ensuring availability of all products.
Staff & Leadership
- Manage, supervise, and evaluate staff performance.
- Compile rosters, schedule leave, and ensure effective team operations.
- Insert new employees into all systems (ISIS, speed points, clocking).
- Implement and enforce company policies and procedures.
Communication & Reporting
- Respond to head office queries, refunds, duplicate transactions, and emails.
- Prepare accurate reports for management and ensure deadlines are met.
Requirements:
- Proven experience in fuel station or retail management.
- Strong knowledge of ISIS, NAMOS, POS systems, and fuel industry practices.
- Excellent leadership, communication, and problem-solving skills.
- Ability to manage financials, stock control, and staff effectively.
- Strong organizational skills and high attention to detail.
- Flexibility to work extended hours if required.
***Only shortlisted candidates will be contacted***
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