Job Description
About the Role
We are seeking a highly organized and customer-focused Receptionist to join our team at a 4/5* property in Hoedspruit. As the first point of contact for our guests, you will be responsible for ensuring a smooth and seamless check-in and check-out experience, while also providing exceptional customer service.
Key Responsibilities
- Guest check-ins: ensuring that this integral step in the guest experience is smooth and adheres to the lodge standards.
- Guest check-outs: ensuring that we leave a lasting positive impression on guests and continue the service standard right until the last moment when they leave
- Contacting guests before they arrive, if necessary, and obtain important information
- Update of the day sheet
- Retrieving all the necessary information to complete the day sheet for the next day
- Check and respond to all emails pertaining to reception enquiries, and forward enquiries relating to other departments to the relevant HOD
- Review reservations, and escalate any issues raised
- Complete courtesy calls
- Complete daily checklists
Requirements
- Grade 12 Diploma / Degree relevant to the field of Hospitality
- At least 2 years experience in a Reception / Front Office role at a 4/5* property
- The ability to work collaboratively and build confidence and buy in with multiple stakeholders
- Strong ability to execute capabilities
- Leadership and the ability to develop subordinates
- Ability to work independently
- Accountable and able to take ownership
Qualifications
- No formal education qualifications mentioned in the original job description.
Salary & Benefits
No salary information was provided in the original job description.
About Admin / clerical / secretarial Jobs in Maruleng
In Maruleng, South Africa, the admin/clerical/secretarial sector is an essential component of many industries, often providing administrative support to various sectors such as financial services, technology, and manufacturing. Typically, this field requires individuals with strong organizational skills, attention to detail, and excellent communication abilities.
Admin/clerical roles in Maruleng generally offer competitive salary ranges, but actual figures can vary significantly depending on factors like experience, company size, and industry sector. For instance, someone with 1-2 years of experience might expect a salary between R200 000 to R400 000 per annum, while a more senior role may range from R500 000 to R800 000 or more. However, it’s essential to note that these are broad estimates and actual salaries can differ.
Common skills for admin/clerical roles in Maruleng typically include proficiency in Microsoft Office software (Word, Excel, PowerPoint), ability to maintain accurate records, excellent communication and interpersonal skills, and the capacity to work well under pressure. Other relevant skills may include experience with accounting software, data entry, or customer service. Often, employers also value candidates with a strong foundation in Afrikaans, although English is widely spoken.
Various industries commonly employ admin/clerical staff, including financial services, technology firms, manufacturing companies, and government departments. These roles often involve tasks such as managing office operations, handling correspondence, preparing reports, and providing administrative support to teams.
In terms of career progression, admin/clerical staff can generally look forward to opportunities for advancement within their current company or transition into related fields like human resources, accounting, or management. Typically, this involves gaining relevant experience, building a strong skillset, and networking within the industry. With further education or specialized training, individuals may also be able to transition into more senior roles or pursue careers in related fields.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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