JOB TITLE: Credit Controller MAIN PURPOSE OF THE JOB: The purpose of this position is to ensure client invoices are paid on time, invoice queries are resolved timeously and that there is a smooth flow of information between the Point OPS team and client’s AP department. DESCRIPTION OF FIELD OF DUTY (KPA’s): Financial Management and Reporting Cash Flow Management Statutory Returns and Compliance Leadership Technology & administration QUALIFICATION REQUIREMENTS: Grade 12 Certificate / Diploma in Credit Control advantageous WORK EXPERIENCE: 3 years’ experience in a similar role

Job Objectives This critical group of employees must be able to maintain a caring, efficient, knowledgeable and effective interface with customers at all times, resolve customer queries and maximise cash collection across the board within credit terms to minimize disconnections. This important role must ensure that all credit control responsibilities and duties are carried out accurately and within set time limits, whilst providing a first class service to all our customers. The credit controller must manage overdue accounts, reduce the companies risk and minimise losses. Daily management of debts and collections effective, systematic and prompt follow up of outstanding debt Debtor account reconciliations rectifying of previously mishandled accounts Convert cash paying accounts to debit order thereby improving cash flow Attend to all customer queries internal staff & external clients by providing accurate advice on billing queries Submit credit requests to Collections/Credit Control Manager for approval Report to management on outstanding issues and inform them early of potential debtors problems Job Skills Excellent communication skills (Verbal and written) Good telephone etiquette (Assertive, yet diplomatic) Strong negotiation skills Highly organized Excellent problem solving ability Strong time-management skills Must be deadline driven Ability to work as part of the team Must be stress tolerant Computer literate Minimum Requirements Grade 12 Strong credit control experience Preferably 2 years debtors and telecommunication industry experience Preferably in a customer centric environment

Minimum Requirements: National Diploma in Finance, Accounting, or a related field (essential) Minimum of 35 years experience in a credit control role within the FMCG industry Proficient in Microsoft Excel and financial systems (e.g., SAP, Pastel, Syspro, or similar) Strong knowledge of credit control processes and accounting principles Excellent communication and negotiation skills Key Responsibilities: Accounts Receivable & Collections: Follow up on outstanding customer accounts to ensure the timely collection of payments Allocate customer payments accurately to the correct accounts and invoices Investigate and resolve payment discrepancies or queries promptly Ensure that customer statements are prepared and distributed on time each month Contact customers to secure payment and maintain a healthy aging profile Reconciliations & Account Management: Prepare and maintain accurate account reconciliations for assigned accounts Monitor and manage credit limits and payment terms Escalate overdue accounts and recommend accounts to be handed over when necessary Maintain detailed and accurate records of all communications with customers Perform account maintenance , including updating contact information and credit terms Administrative Duties: Perform filing, scanning, and document management for all credit-related documentation Ensure that all invoices, statements, credit notes, and remittances are well organized and filed Maintain documentation required for audits and compliance checks Assist with the preparation of month-end reports related to receivables and collections Reporting & Compliance: Generate regular reports on overdue accounts, collection efforts, and disputed amounts Provide input into credit risk assessments and assist with reviewing customer credit applications Ensure compliance with company credit policies and procedures Support internal and external audit processes related to accounts receivable Customer Service & Collaboration: Act as the first point of contact for customer billing and payment queries Build and maintain strong relationships with customers to foster timely payments Liaise with internal departments (Sales, Logistics, and Customer Service) to resolve issues impacting payment Collaborate with finance team members to support accurate financial reporting and a smooth month-end close Key Competencies: Strong attention to detail and accuracy Results-driven with a proactive approach to collections Ability to handle pressure and meet tight deadlines Solid interpersonal and customer service skills Professional, ethical, and resilient How to Apply: If youre ready for a rewarding career opportunity, apply directly or contact Pabalelo Morena.