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Johannesburg: Client Success Manager

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Job Description

An organisation is seeking a motivated customer-focused Client Success Manager . the candidate will be responsible for engaging with clients across various communication platforms, ensuring a positive experience throughout their client journey. This role requires excellent communication skills, a proactive attitude, and the ability to balance service excellence with sales opportunities. Key Responsibilities Engage with clients via various communication platforms to strengthen relationships and promote positive experiences. Conduct structured follow-ups with clients at various stages of their journey to ensure satisfaction and retention. Manage client feedback through structured touchpoints to identify improvement areas and opportunities. Collaborate with internal teams to resolve client concerns efficiently and professionally. Track engagement metrics and prepare reports for management review. Promote client loyalty by identifying opportunities for additional support, cross selling, or referrals. Maintain consistent communication with clients who have completed their journey to ensure long-term satisfaction and potential re-engagement. Support marketing and communications initiatives through feedback insights and engagement campaigns. Qualifications and Experience At least 2–3 years of experience in customer service, client relationship management, or digital engagement. Strong written and verbal communication skills. Experience managing online client interactions and communication platforms. Proven ability to build rapport and maintain positive relationships with clients. Sales or target-driven background beneficial. Benefits Market related salary Lucrative incentive scheme Medical Insurance
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Johannesburg: Client Success Manager

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Job Description

We are seeking a motivated customer-focused Client Success Manager responsible for engaging with clients across various communication platforms, ensuring a positive experience throughout their client journey. This role requires excellent communication skills, a proactive attitude, and the ability to balance service excellence with sales opportunities. Position: Client Success Manager Location: Kempton Park Work Setup: Full-time Key Responsibilities: Engage with clients via various communication platforms to strengthen relationships and promote positive experiences. Conduct structured follow-ups with clients at various stages of their journey to ensure satisfaction and retention. Manage client feedback through structured touchpoints to identify improvement areas and opportunities. Collaborate with internal teams to resolve client concerns efficiently and professionally. Track engagement metrics and prepare reports for management review. Promote client loyalty by identifying opportunities for additional support, cross-selling, or referrals. Maintain consistent communication with clients who have completed their journey to ensure long-term satisfaction and potential re-engagement. Support marketing and communications initiatives through feedback insights and engagement campaigns. What you will need: At least 2–3 years of experience in customer service, client relationship management, or digital engagement. Strong written and verbal communication skills. Experience managing online client interactions and communication platforms. Proven ability to build rapport and maintain positive relationships with clients. Sales or target-driven background beneficial. Proficiency with CRM systems and digital communication tools. Benefits Market related salary Lucrative incentive scheme Medical Insurance
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Johannesburg: Client Success Manager

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Job Description

Location: Hybrid or Remote Employment Type: Full-Time Industry: SaaS | Global Logistics | Compliance Tech WatersEdge Solutions is partnering with our client who are seeking a Client Success Manager who combines strategic thinking with exceptional relationship-building skills. If you’re passionate about growing client value, driving commercial outcomes, and operating in a fast-paced, tech-driven environment, this is your chance to step into a high-impact role with global reach. About the Role As Client Success Manager, you’ll manage a portfolio of existing clients, own key pricing and rollout decisions, and collaborate cross-functionally to ensure service excellence. You’ll lead strategic client conversations, resolve issues proactively, and identify upsell and expansion opportunities. This is a hybrid role blending account management, commercial strategy, and client advocacy. Key Responsibilities Build and maintain strong, long-term client relationships based on trust and value Lead pricing strategies and project rollout decisions for key accounts Act as the go-to problem-solver and escalation point for service-related issues Identify and convert upsell opportunities across new products and reactivated accounts Expand and consolidate client accounts to drive revenue growth Work with internal teams (compliance, account management) to ensure seamless execution Collaborate with leadership on strategic client direction and complex deal structures What You’ll Bring Degree-qualified with a strong academic background; CA or BCom LLB preferred Fluent English speaker with strong numerical and analytical acumen Client-facing experience with proven success in commercial growth or relationship management Independent thinker with business judgment and commercial instinct Excellent communicator, fast learner, and confident decision-maker Experience leading teams or functions is a plus Familiarity with trade, tax, or supply chain compliance is a plus What’s On Offer High-visibility role directly impacting revenue and client satisfaction Exposure to international logistics, tax compliance, and technology services Supportive, collaborative team environment with room for leadership growth Opportunities to advance in a fast-scaling global business Company Culture Our client operates with a culture built around global precision, service excellence, and energetic growth. They strive to remove friction from complex trade and logistics by combining deep regulatory expertise with seamless execution. The company values teams that are proactive, detail-oriented, and customer obsessed, and encourages collaboration across borders to support ambitious deployments. While the environment is dynamic and fast-paced – with high expectations and continued change – there’s also a strong emphasis on learning, incentive, and shared purpose. If you have not been contacted within 10 working days, please consider your application unsuccessful.
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How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

Latest Job Opportunities

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Finance Accountant CA (Reporting & Compliance) POS25289 Location: Midrand Salary: R 550 000 to R 650 000 per annum (depending on experience)…

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Brits, NW: Hospitality & Lodge Management (Commercial Manager) – POS25285 posted by Emporium Human Capital

Jobs in Brits October 24, 2025
Brits, NW Commercial Emporium Human Capital hospitality Hospitality Jobs Africa Hospitality Management HotelJobs Jobs in Brits North West

Hospitality & Lodge Management (Commercial Manager) – POS25285 Location: Brits, North West Province Salary: R 22 500 per month   We’re…

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Centurion: Machine Operator (with Millwright Qualification) – POS25213 posted by Emporium Human Capital

Jobs in Centurion October 24, 2025
Artisan Centurion Emporium Human Capital Gauteng Jobs in Centurion Manufacturing Manufacturing Production Other Manufacturing

Machine Operator (with Millwright Qualification) – POS25213 Based: Centurion Salary: R10 000.00 – R15 000.00 pm   Summary The Machine Operator will…

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Centurion: Machine Operator (with Millwright Qualification) – POS25213 posted by Emporium Human Capital

Jobs in Centurion October 24, 2025
Artisan Centurion Emporium Human Capital Gauteng Jobs in Centurion Manufacturing Manufacturing Production Other Manufacturing

Machine Operator (with Millwright Qualification) – POS25213 Based: Centurion Salary: R10 000.00 – R15 000.00 pm   Summary The Machine Operator will…

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