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Johannesburg: Customer Success Manager

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Job Description

About the Role

We are seeking an experienced Customer Success Manager to lead our team in driving customer retention, revenue growth, and account expansion for a leading technology company in Johannesburg. The ideal candidate will have a proven track record in customer success, account management, or a similar client-facing role, with strong commercial acumen and experience working cross-functionally across sales, operations, and service delivery.

Key Responsibilities

  • Lead, coach, and manage a team of Account Managers in a fast-paced, growth-oriented environment
  • Drive a culture of accountability, professionalism, and continuous improvement
  • Set clear performance expectations and monitor individual and team KPIs
  • Upskill the team to engage clients in consultative, outcome-driven conversations
  • Develop and execute strategies to drive customer retention, reduce churn, and improve renewals
  • Drive account expansion through upselling and cross-selling of connectivity, managed IT services, cloud, cybersecurity, and communications solutions
  • Maintain a strong focus on recurring revenue and long-term client value
  • Adopt a hands-on management style with clear goals and expectations
  • Ensure team targets are consistently met and exceeded
  • Build and maintain strong relationships with key and strategic clients
  • Proactively manage client health, identifying risks and opportunities early
  • Lead client reviews, success planning sessions, and roadmap discussions
  • Act as a bridge between customer success, sales, service delivery, finance, and operations

Requirements

  • Proven experience in Customer Success, Account Management, or a similar client-facing role
  • Team leadership experience
  • Strong commercial acumen with a track record in renewals, retention, and revenue growth
  • Experience working cross-functionally across sales, operations, and service delivery
  • Background in IT, technology, telecoms, or ISP environments
  • Experience managing strategic or key client relationships and driving customer lifecycle outcomes
View Job  Port Elizabeth: Internal Sales Consultant Port Elizabeth posted by Personnel Network

Qualifications

  • Relevant tertiary qualification (advantageous)

Salary & Benefits

  • Competitive salary package

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Sales Jobs in Gauteng

The sales industry in Gauteng, South Africa is a dynamic and competitive field, with various sectors driving demand for skilled professionals. Generally, the job market trend in this region indicates a steady growth in sales-related positions, driven by the increasing importance of businesses in South Africa’s economy.

Typically, sales roles in Gauteng offer a broad salary range, which can vary widely depending on factors such as level of experience, company size, and industry sector. For example, entry-level sales positions may start at around R200 000 to R400 000 per annum, while senior sales professionals or those working in large corporations can earn upwards of R800 000 to R1 500 000 per year. However, it’s essential to note that these figures are general estimates and actual salaries can differ significantly depending on individual circumstances.

Common skills required for a successful sales career in Gauteng include excellent communication and interpersonal skills, the ability to build strong relationships with customers and colleagues, negotiation and closing techniques, product knowledge and industry insights, and proficiency in CRM software and other sales tools. Additionally, many sales professionals in this region possess a degree or diploma in business, marketing, or related fields.

Sales roles can be found across various industry sectors, including financial services sector, technology industry, manufacturing sector, and more. These industries often require sales professionals to have a deep understanding of their respective markets and customers, as well as the ability to adapt to changing market conditions.

View Job  Cape Town City Centre: Account Manager

For those looking to pursue a career in sales, there are typically several opportunities for professional development and growth. Many companies offer training programs, mentorship schemes, and performance-based bonuses, which can help sales professionals advance their careers and increase their earning potential. Additionally, certifications such as the Certified Sales Professional (CSP) or the Advanced Sales Certification (ASC) can demonstrate a commitment to excellence and enhance job prospects.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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You'll receive alerts for new jobs in Johannesburg, Gauteng


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Quantify your achievements on your CV using numbers and percentages where possible.

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

View Job  Cape Town City Centre: Sales Reps Hospitality Sector Cape Town posted by Personnel Network

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Posted in Jobs in Central Johannesburg, Jobs in Gauteng, Jobs in Johannesburg, Jobs in South Africa

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Johannesburg: Customer Success Manager

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Job Description

About the Role

We are seeking an experienced Customer Success Manager to lead our team in driving customer retention, revenue growth, and strategic account expansion in Johannesburg. The ideal candidate will have a proven track record in customer success, account management, or a similar client-facing role, with strong commercial acumen and experience working cross-functionally across sales, operations, and service delivery.

Key Responsibilities

  • Lead, coach, and manage a team of Account Managers in a fast-paced, growth-oriented environment
  • Drive a culture of accountability, professionalism, and continuous improvement
  • Set clear performance expectations and monitor individual and team KPIs
  • Upskill the team to engage clients in consultative, outcome-driven conversations
  • Develop and execute strategies to drive customer retention, reduce churn, and improve renewals
  • Drive account expansion through upselling and cross-selling of connectivity, managed IT services, cloud, cybersecurity, and communications solutions
  • Maintain a strong focus on recurring revenue and long-term client value
  • Adopt a hands-on management style with clear goals and expectations
  • Ensure team targets are consistently met and exceeded
  • Build and maintain strong relationships with key and strategic clients
  • Proactively manage client health, identifying risks and opportunities early

Requirements

  • Proven experience in Customer Success, Account Management, or a similar client-facing role
  • Strong commercial acumen with a track record in renewals, retention, and revenue growth
  • Experience working cross-functionally across sales, operations, and service delivery
  • Background in IT, technology, telecoms, or ISP environments
  • Experience managing strategic or key client relationships and driving customer lifecycle outcomes

Qualifications

  • Relevant tertiary qualification (advantageous)

Salary & Benefits

  • Salary: [Salary amount]
View Job  Johannesburg: Director Human Resources Overseas experience posted by SPILASTYLE CC

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Sales Jobs in Gauteng

The sales industry in Gauteng, South Africa is a dynamic and competitive field, with various sectors driving demand for skilled professionals. Generally, the job market trend in this region indicates a steady growth in sales-related positions, driven by the increasing importance of businesses in South Africa’s economy.

Typically, sales roles in Gauteng offer a broad salary range, which can vary widely depending on factors such as level of experience, company size, and industry sector. For example, entry-level sales positions may start at around R200 000 to R400 000 per annum, while senior sales professionals or those working in large corporations can earn upwards of R800 000 to R1 500 000 per year. However, it’s essential to note that these figures are general estimates and actual salaries can differ significantly depending on individual circumstances.

Common skills required for a successful sales career in Gauteng include excellent communication and interpersonal skills, the ability to build strong relationships with customers and colleagues, negotiation and closing techniques, product knowledge and industry insights, and proficiency in CRM software and other sales tools. Additionally, many sales professionals in this region possess a degree or diploma in business, marketing, or related fields.

Sales roles can be found across various industry sectors, including financial services sector, technology industry, manufacturing sector, and more. These industries often require sales professionals to have a deep understanding of their respective markets and customers, as well as the ability to adapt to changing market conditions.

For those looking to pursue a career in sales, there are typically several opportunities for professional development and growth. Many companies offer training programs, mentorship schemes, and performance-based bonuses, which can help sales professionals advance their careers and increase their earning potential. Additionally, certifications such as the Certified Sales Professional (CSP) or the Advanced Sales Certification (ASC) can demonstrate a commitment to excellence and enhance job prospects.

View Job  Johannesburg: Finance Manager (IT Sector) - Newly Qualified CA(SA)


This information provides general career guidance. Actual salaries and requirements vary by employer.



GO APPLY NOW

Safe & secure application process

Advertisement


Advertisement



Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Johannesburg, Gauteng


Job Seeker Tip

Practice common interview questions with a friend or family member to build confidence.

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

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Share this to someone who needs a job:
Posted in Jobs in Central Johannesburg, Jobs in Gauteng, Jobs in Johannesburg, Jobs in South Africa

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