Key Performance Areas: Digital Transformation Strategy 20% Business Process Optimisation 20% Data and Document Management 20% Organisational Change Capability 20% Manage Internal IT department 20% Competency Requirements for Position Knowledge: Knowledge of global telecommunications industry Knowledge of digital landscape: Infrastructure technologies Data management (big data, cloud, web solutions) Program management Competitor activity Skills: Business process optimization Systems design and analysis Integration and risk management Agile software development Solid project management Organizational change capability Skill in managing cross functionally Excellent presentation and communication skills Behavioral: Systemic (end to end) thinker Excellent leadership and management skills Ability to influence business stakeholders Analytical, problem solving skills Decisive Results driven Stress tolerant Minimum Qualification: Degree in Information Technology or equivalent in business administration Project design and management qualification (Agile) Minimum Experience: More than 5 years technical project management experience within a complex environment Proven track record of successful implementation of digital transformation projects essential. Other Requirements: Willing to work overtime if required Must have own transport Valid passport Job Grade: D4 Key Stakeholder Relationships Internal Cross functional stakeholders engaged in improving win rate and business efficiency. External Suppliers and various system platform providers (SAP, QlikView, LMX, Jurumani, Fresh Service). Customer engagement as needed. Key Performance Areas & Indicators Digital Transformation Develop digital transformation strategy to deliver differentiated customer experience of the companies value proposition – Increased new and existing business – Clear deliverables and time lines Drive technology change program; i.e. design, develop and implement digital transformation solutions Successful delivery of work streams – Within agreed timelines and budgets Assist Exco to make investment decisions in technology and provide best value for money, within agreed budgets – Cost effective purchasing of hardware, software and support – Robust service level agreements in place Maintain up to date knowledge of ICT landscape as well as market trends and competitor activity – Provide thought leadership, recommendations and direction Business Process Optimisation Identify, prioritize and implement opportunities for process improvement and /or business re- engineering – Improved business performance – Cost effective, streamlined solutions Determine when incremental process improvement is sufficient and when radical process reengineering is necessary – Fit for purpose, cost- effective solutions – Successful integration with legacy systems, if applicable) Develop digital transformation documentation i.e. business processes, policies and procedures – Policies developed, maintained on intranet – Ensure compliance to new processes Data Management Analyze quantity and quality of data and determine the data needed before and post digital transformation – Eliminate unnecessary data or duplication of data Evaluate and optimize work processes, systems and people which create data – Employees trained – Data quality monitored and improved Analyze and develop a Company wide document management solution – Understand needs and standardize on single solution Organisational Change Capability Ensure digital transformation is understood at an operational level across departments aligned to the Customers needs – Effective change management & communication Demonstrate advanced planning and organisational skills in a technical environment – Break down silos, embed end- to-end systemic thinking Organise steering committees of relevant stakeholders for digital projects – Minutes of meetings and follow up on action steps Enable users to adapt to new technology and use of software – Training and ongoing end user support Manage internal IT department Manage the companys internal IT department – Support and improve the internal IT systems within agreed budgets Identify skills required to drive digital transformation

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