Johannesburg: Fraud Agent/Risk Event Administrator – Banking (12-month contract) posted by Isilumko Staffing

This individual will register risk events and provide support to Forensic Investigators. Ensuring that risks are recorded, investigated, actioned and reported in terms of the Risk Management Policies.

Job responsibilities include:

• Contributing to a culture of transformation by participating in culture building initiatives, business strategy and CSI.
• Influence the enhancement of business processes and methodologies.
• Ensure costs are recovered per time allocation and transfer pricing agreements with stakeholders.
• Liaise with stakeholders to fully understand and meet expectations and/or requirements through electronic communication providing feedback to management and stakeholders.
• Build and maintain mutually beneficial relationships by interacting with stakeholders.
• Contribute to smooth flow of work and maintain relationships with internal and external service providers.
• Manage and prevent potential operational losses.
• Prioritise reported risk events.
• Classify risk events through assessment of category and/or type of event to ensure accurate management information on risk events provided to stakeholders.
• Determine completeness of risk event.
• Register risk event on case management system by capturing information within timelines and escalate to management for quality assurance and distribution.
• Provide feedback to stakeholders.
• Provide administrative support services to stakeholders.
• Action requests for authentication of identity documents.
• Ensure timeous payment for services rendered, order stationery and re-imbursement of staff expenses by capturing vendor payments, procurement and staff re-imbursements by processing the amounts on the relevant system.
• Ensure smooth operation and service delivery by administering travel, accommodation, venue and equipment bookings per relevant policies.
• Ensure compliance to company standards by managing the asset register through purchasing, updating and maintaining it.
• Manage the onboarding process of new employees.
• Comply with risk standards and policies.
• Improve personal capability and keep abreast of developments in field of expertise.
• Support personal growth and enable effectiveness in performance of roles and responsibilities.
• Maintain knowledge management and improve team success by sharing knowledge with team and ensuring that information is provided correctly to stakeholders.

Requirements:

• Matric.
• 2-3 years experience on banking and/or operational back-office environment in a financial institution.
• Systems knowledge.
• Banking procedures.