Menu Close

Johannesburg: IT Service Desk Analyst

Johannesburg: IT Service Desk Analyst

Posted on 2025-05-21 00:00:00

Employer Unspecified
Category IT / Computing / Software
Location Gauteng  / Johannesburg

Job Summary

IT Service Desk Analyst Sandton, Johannesburg Our global client seeks a IT Service Desk Analyst for a 6 month fixed-term contract period. The role providing 1st line support to a globally distributed base via a variety of contact methods, including telephone, email and in person. The bulk of support is provided remotely using remote desktop tools and consists of logging incidents, service requests and resolving a high level of support requests at first contact. TYPE OF ROLE: 6 months Fixed-term contract WORKING HOURS: 45 hours a week. Shift rotation SALARY: Market related MINIMUM REQUIREMENTS: Grade 12 or equivalent (NQF 4) with IT focused technical qualification or tertiary qualification (NQF 5/6/7) ITIL Foundation Preferred 2 years IT Service Desk support in a large corporate environment 2 years Excellent, in-depth understanding of IT support troubleshooting and associated processes SYSTEM SKILLS: Microsoft Office Advanced Citrix Beginner / Intermediate F5 or other VPN technologies Intermediate / Advanced Windows 10 Intermediate / Advanced Mobile device platforms and their backend management platforms Intermediate / Advanced Laptop and Desktop hardware Intermediate / Advanced KEY DUTIES: Delivering outstanding quality for all contacts into the IT Service Desk, measured against Key Performance Indicators. Performing 1st line troubleshooting for the firms core systems and ensuring issues are accurately logged with the required information. Ensuring all support calls (emails and chats) are logged and managed through the service management tool in accordance with the agreed service level targets. Assigning incidents and requests to appropriate 2nd & 3rd line teams after all troubleshooting steps have been exhausted. Proactively managing updates to all parties with Incident/Requests statuses through to resolution. Identifying trends for support so improvements can be made by raising problem records or by sharing information with teams to help address any training needs. Meeting or exceeding defined quality and performance targets. Developing and updating knowledge base articles on a monthly basis to aid knowledge sharing and to drive a consistent and effective customer experience. Providing desk-side assistance to users locally where applicable. Acting in accordance with the Firms Information Security Policies and reporting any potential or actual Security events or other Security risks to the organisation. Please apply online FROGG Recruitment

View Job  Centurion: Intermediate Software Engineer (React front-end)

Click Go Apply to apply online!


Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Johannesburg, Gauteng

Apply directly for this position. Please read all instructions carefully.

We do not process job applications; we simply aggregate and display job listings.

More related positions


Johannesburg: Sage Consultant – Urgently needed posted by JobCrystal

A business offering bespoke system development, integration and customisation, expert training, and professional support is looking for a Sage Consultant in...


View Job
Sage Consultant – Urgently needed

Johannesburg: Junior TAX Accountant (JB5147) posted by Kontak Recruitment

Junior TAX Accountant JB5147 Rosebank, Gauteng R18 000 to R22 000 a month CTCPermanentA well-established accounting and financial services firm is looking...


View Job
Junior TAX Accountant (JB5147)

Johannesburg: Tutor – Urgently needed posted by Phenom Edge Tutoring

Were seeking passionate tutors to teach small groups max 15 learners in Mathematics, Mathematics Literacy, Physical Science, Life Sciences, English,...


View Job
Tutor – Urgently needed

Johannesburg City: Bursary & Private Accounts Manager posted by CV Desk

Position Bursary Private Accounts ManagerLocation BraamfonteinDepartment Student DepartmentReporting to National Leasing Receivables ManagerBasic salary...


View Job
Bursary & Private Accounts Manager

Johannesburg: Inventory & Admin Clerk (JB5159) posted by Kontak Recruitment

Inventory Admin Clerk JB5159Crown Mines, JohannesburgR 6500.00 negotiable after 3-month probationDuration PermanentA growing business in Crown Mines is...


View Job
Inventory & Admin Clerk (JB5159)

Johannesburg: External Sales Representative (JB5158) posted by Kontak Recruitment

External Sales Representative JB5158Crown Mines, JohannesburgCompensation R15 000 basic, plus comm, fuel and cell allowanceCategory SalesDrive external...

View Job  Johannesburg: DevOps Engineer posted by Goldman Tech

View Job
External Sales Representative (JB5158)

Johannesburg: Production Manager (JB5149) posted by Kontak Recruitment

Production Manager JB5149 Chloorkop, Gauteng R500 000 to R600 000 Annually CTCPermanentA well-established manufacturing company specializing in precision...


View Job
Production Manager (JB5149)

Johannesburg: Operations Manager – Retirement Centre (JB5157) posted by Kontak Recruitment

Operations Manager Retirement Centre JB5157 Florida , GautengR40 000 per month including benefitsDuration Permanent Our client, a well-established...


View Job
Operations Manager – Retirement Centre (JB5157)

Johannesburg: Operations Manager – Retirement Community (JB5156) posted by Kontak Recruitment

Operations Manager Retirement Community JB5156 Krugersdorp, GautengR65 000 per month including benefitsDuration Permanent Our client, a well-established...


View Job
Operations Manager – Retirement Community (JB5156)

Johannesburg City: Facilities Officer posted by The Individual Touch CC

The purpose of a Facilities Officer is to ensure the safety and functionality of a building and its surroundings. They are responsible for meeting health...


View Job
Facilities Officer

Johannesburg: Sales – Financial advisor posted by MSECTO FINANCIAL SERVICES

Join Our Winning Team of Financial Advisors at Libertys Eastgate Franchise!Are you a results-driven financial advisor ready to elevate your career? Msecto,...


View Job
Sales – Financial advisor

Johannesburg South: Electrician – Urgently needed posted by Top Notch HR Solutions

Location Selby, JohannesburgStarting date ASAPJob SummaryInstall, maintain, and repair electrical systems, including wiring, circuits, and electrical...


View Job
Electrician – Urgently needed

Johannesburg South: Welder – Urgently needed posted by Top Notch HR Solutions

Job Title WelderLocation Selby, JohannesburgNB ONLY SOUTH AFRICAN NATIONALS NEED APPLY.Starting date ASAPJob SummaryJoin metal parts together using heat and...


View Job
Welder – Urgently needed

Johannesburg South: Mechanic – Urgently needed posted by Top Notch HR Solutions

Job Title MechanicLocation Selby JohannesburgNB ONLY SOUTH AFRICAN NATIONALS NEED APPLY.Starting date ASAPSalary Range- Junior Mechanic 0-2 years of...

View Job  Cape Town: Senior C# Developer posted by Goldman Tech

View Job
Mechanic – Urgently needed

Johannesburg South: Caster – Urgently needed posted by Top Notch HR Solutions

Job Title CasterLocation Selby JohannesburgJunior Caster R8000 R12000 per monthExperienced Caster 1-3 years R12000- R18000 per monthSenior Caster 3 years...


View Job
Caster – Urgently needed

Johannesburg City: Lathe Turner – 2 – 4m lathe operator posted by Cemo Pumps

Lathe OperatorAdvantageous if able to use vertical or horizontal boring mill.Lathes vary from 1.5m to 4m.Sleeves and shafts in pump manufacturing.


View Job
Lathe Turner – 2 – 4m lathe operator

Johannesburg: Regional Occupational Health Nurse Manager posted by Workforce Healthcare

Bachelors degree or certificate in Occupational Health NursingRegistered with South African Nursing Counsel SANCSouth African Society of Occupational Health...


View Job
Regional Occupational Health Nurse Manager

Johannesburg: New Vehicle Sales Executive posted by Intercon Recruitment

Premium brand dealership in Fourways, Johannesburg is looking for an experienced New Vehicle Sales Executive with previous Motor Dealership New Vehicle...


View Job
New Vehicle Sales Executive

Johannesburg City: Plumber / Driver posted by Nivroc Building Contractors

Building maintenance company seeking a Plumber Driver.Must have South African drivers license with a minimum of 5years of driving experience. Must be an...


View Job
Plumber / Driver

Johannesburg North: Sales Associates posted by GLOBAL GROWTH

As a sales associate at our stores, youll assist customers in finding fashionable clothing, providing exceptional services and helping them open accounts....


View Job
Sales Associates

Johannesburg North: Community Representatives – 5 Year Contract posted by Cosmic Souls Foundation

We are looking for people that are passionate about community development. Key responsibilities are driving social development programs and ensuring that...


View Job
Community Representatives – 5 Year Contract

Johannesburg: Resource Development Officer posted by CCA Recruitment & Consulting

The ideal candidate for this role will possess the following skill sets A proactive fundraiser who is skilled at identifying, researching, and engaging...


View Job
Resource Development Officer

Johannesburg: Administration & Recruitment Intern posted by Hope Foundation SA

Aetherbloom seeks a detail-oriented intern to support admin, recruitment, and social media tasks. Must be fluent in English written spoken, well-organised,...


View Job
Administration & Recruitment Intern

Share this to someone who needs a job:
Posted in IT / Computing / Software, Jobs in Gauteng, Jobs in Johannesburg, Jobs in South Africa

More Jobs in Your Area