Johannesburg: IT TEAM LEADER posted by Business Capital Group
Posted on 2025-04-29 00:00:00
Employer | Business Capital Group |
---|---|
Category | Other IT/Computer |
Location | Gauteng / Johannesburg |
Job Summary
About us:
The company is a global leader in business process outsourcing (BPO) and customer experience
(CX), driven by AI and cutting-edge technology. Our focus is on making operations smarter, faster,
and more seamless for our clients by combining automation with human expertise to deliver
exceptional results. With a team of over 2800 + professionals worldwide, were at the forefront of
redefining how businesses operate in the digital age. Our approach emphasizes orchestrating
people, processes, and AI-driven solutions to ensure efficiency and innovation at every level. As
we continue to grow and expand our AI and digital transformation initiatives, were looking for a IT
Team Leader to help lead and scale our operations from Johannesburg.
About the Role
We are seeking a dynamic and skilled IT Team Leader to oversee and manage our IT team within
our BPO operations in Sandton. The IT Team Leader will ensure the seamless integration and
maintenance of technology systems to support our business needs. This role requires a strong
technical background, exceptional problem-solving skills, and the ability to thrive in a high-energy,
fast-paced environment. The ideal candidate will demonstrate leadership qualities, technical
expertise, and a commitment to continuous improvement.
Key Responsibilities
Team Leadership
Supervise and mentor a team of IT professionals, providing guidance, support, and conducting
performance evaluations.
Foster a collaborative and productive work environment, encouraging professional growth and
development.
Technical Oversight
Oversee the day-to-day operations of the IT department, including system maintenance, network
management, and technical support.
Ensure all systems are operating efficiently, securely, and are up-to-date with the latest
technologies.
Incident Management
Manage and resolve complex technical issues and escalations promptly.
Develop and implement strategies to minimize downtime and maintain high service levels.
Project Management
Support IT projects from initiation through to completion, including system upgrades, software
implementations, and technology rollouts.
Coordinate with other departments to ensure project alignment with business goals and
objectives.
Process Improvement
Identify and implement improvements to IT processes and procedures to enhance efficiency and
effectiveness.
Monitor performance metrics and develop action plans to address any gaps or areas for
improvement.
Training and Development
Provide training and development opportunities for IT staff to enhance their skills and knowledge.
Stay updated with industry trends and emerging technologies to ensure the team remains at the
forefront of technological advancements.
Compliance
Ensure that IT operations comply with company policies, industry regulations, and best practices.
Implement and enforce security measures to protect sensitive information and maintain data
integrity.
Qualifications
Education:
Bachelors degree in Information Technology, Computer Science, or a related field.
Relevant certifications (e.g., ITIL, PMP) are a plus.
Experience:
Proven experience in an IT leadership role, preferably within a BPO or fast-paced environment.
Demonstrated expertise in managing IT teams and complex technical projects.
Technical Skills:
Strong understanding of IT systems, network infrastructure, and enterprise applications.
Experience with system administration, database management, and IT support tools.
Leadership Skills:
Exceptional leadership and team management skills with the ability to motivate and guide a team
in a high-pressure environment.
Communication Skills:
Excellent verbal and written communication skills, with the ability to articulate technical concepts
to non-technical stakeholders.
Problem-Solving:
Strong analytical and problem-solving skills, with the ability to quickly address and resolve
technical issues.
Project Management:
Proven track record of managing multiple projects simultaneously, with effective planning,
execution, and delivery.
Working Conditions
Schedule: Rotational shifts (Day and night shift, rotational.
Environment: Fast-paced, high-energy BPO environment with occasional pressure to meet tight
deadlines and manage high volumes of technical issues.
Click Go Apply to apply online!
Get Similar Job Alerts
More jobs in Johannesburg
More jobs in Gauteng
Browse Other IT/Computer Jobs
Browse Business Capital Group Jobs
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Johannesburg West: Sales Manager – sales to FMCG & Food Service posted by BizGro
A leading Food Manufacturer seeks an experienced Sales Management Professional to call on both existing potential food distributors hospitality Clients in...
View Job
Sales Manager – sales to FMCG & Food Service
Johannesburg: Operations & HR manager posted by African Premier Traders
The HR and Operations Manager is responsible for overseeing both human resources and daily operational functions within the organization. Key duties include...
View Job
Operations & HR manager
Johannesburg North: Sectional Title Portfolio Manager – WITH PADDOCKS posted by Sheli Placements
Sectional Title Portfolio ManagerAre you a detail-oriented individual with a passion for property management? We are currently seeking a Sectional Title...
View Job
Sectional Title Portfolio Manager – WITH PADDOCKS
Johannesburg: Trust Officer / Fiduciary Specialist (JB5087) posted by Kontak Recruitment
Trust Officer Fiduciary Specialist JB5087 Woodmead, Johannesburg Office BasedR45 000 - R55 000 CTC per monthProvident Fund, Group RiskPermanentA leading...
View Job
Trust Officer / Fiduciary Specialist (JB5087)
Johannesburg North: Housekeeper posted by Private
Couple wanted for domestic and garden work . Cooking required . Pleasant disposition and honesty a must . Competitive salary and working conditions.
View Job
Housekeeper
Johannesburg: Client Growth Specialist (JB5088) posted by Kontak Recruitment
Client Growth Specialist JB5088Fully Remote Suitable for candidates based in South African OnlyR20 000 to R25 000 a month CommissionPermanentA company that...
View Job
Client Growth Specialist (JB5088)
Johannesburg West: Millwright posted by Geo stott
Looking for a qualified millwright, trade tested. Must have good references min of 15 years on the job experience in the steel manufacturing industry. Not...
View Job
Millwright
Johannesburg West: Admin Junior/Reception – Temp to Permanent posted by Stealth Tactical and Arms
Data Capturing, Admin duties, Receptionist Duties.
View Job
Admin Junior/Reception – Temp to Permanent
Johannesburg: Security Site Manager – Estates posted by 24/7 Security Services
247 Security is looking for an Estate Security Site Manager with extensive experience within the Security Environment.The following criteria will be our...
View Job
Security Site Manager – Estates
Johannesburg: Assistant Site Manager – Estates posted by 24/7 Security Services
247 Security is looking for an Assistant Site Manager with extensive experience within the Security Environment.The following criteria will be our basis for...
View Job
Assistant Site Manager – Estates
Johannesburg: Special Operations Cluster Manager – Urgently Needed posted by 24/7 Security Services
247 Security is looking for a Special Operations Cluster Manager with extensive experience within the Security Environment. This person would be based at 8...
View Job
Special Operations Cluster Manager – Urgently Needed
Johannesburg: Senior Events Manager (JB5095) posted by Kontak Recruitment
Senior Events Manager JB5095 Parkhurst, Gauteng R20 000 to R25 000 Highly NegotiablePermanent Lead the planning, execution, and management of high-profile...
View Job
Senior Events Manager (JB5095)
Johannesburg City: IT Facilitator posted by Sparrow FET College
Are you passionate about IT, Cloud Computing, and empowering the next generation of tech talent? We are seeking an experienced IT Technical Support...
View Job
IT Facilitator
Johannesburg: Senior Bookkeeper & Payroll Administrator (JB5098) posted by Kontak Recruitment
Senior Bookkeeper Payroll Administrator JB5098 Lanseria, JohannesburgR45 000 - R60 000 including benefitsDuration Initial 6-month contract not probation,...
View Job
Senior Bookkeeper & Payroll Administrator (JB5098)
Johannesburg: Site Manager (Retail/Warehouse) posted by 24/7 Security Services
247 Security is looking for a Site Manager with extensive experience within the Security Environment. This person would be based in Johannesburg,...
View Job
Site Manager (Retail/Warehouse)
Johannesburg: Nissan New Car Sales Executive – Urgently needed posted by Corporate Dealership Placements – JHB
Nissan New Car Sales Executive R12000 Neg Commission Company Car Johannesburg NorthWe are looking for a fantastic new car sales executive for a Nissan...
View Job
Nissan New Car Sales Executive – Urgently needed
Johannesburg: Service Advisor – Urgently needed posted by Corporate Dealership Placements – JHB
Service Advisor - Chery R15000 - R18000, Incentives Johannesburg NorthOur client is looking for an experienced Service Advisor with dealership experience...
View Job
Service Advisor – Urgently needed
Johannesburg West: Sales Professionals posted by Phoenix Wealth
Do you have Matric Grade 12Do you have 4-5 years experience in sales?Do you have your own reliable transportAre you able to negotiate a successful sales...
View Job
Sales Professionals
Johannesburg: Sales Manager – Steel Trade and Manufacturing (JB5102) posted by Kontak Recruitment
Sales Manager - Steel Trade and Manufacturing JB5102Johannesburg, Gauteng R40 000 - R60 000 CTC per month PermanentOur client, a leading global corporation...
View Job
Sales Manager – Steel Trade and Manufacturing (JB5102)
Johannesburg South: HEALTH & SAFETY OFFICER – permanent position posted by SAKA GROUP
Your ResponsibilitiesOversee and implement health and safety policies on-site.Conduct risk assessments and identify potential hazards.Ensure compliance with...
View Job
HEALTH & SAFETY OFFICER – permanent position
Johannesburg: “External Sales Representative posted by Kontak Recruitment
External Sales Representative- PlumbingPipingPlastic Manufacturing Industry JB5111 Johannesburg, GautengR22,000 basic plus fuel allowance and company...
View Job
“External Sales Representative
Johannesburg South: ELECTRICIAN – URGENTLY NEEDED posted by Holobye Trading
ELECTRICIAN X 3Holobye Trading 2 Pty Ltd is looking to hire 3 X TECHNICIANS.REQUIREMENTSSuitable Candidates should be a Registered Electrician,Must have...
View Job
ELECTRICIAN – URGENTLY NEEDED
Johannesburg South: PLUMBER – URGENTLY NEEDED posted by Holobye Trading
PLUMBER X 5Holobye Trading 2 Pty Ltd is looking to hire 5 X Plumbers on a permanent basis.REQUIREMENTSSuitable Candidate should be registered with Institute...
View Job
PLUMBER – URGENTLY NEEDED
Johannesburg: Junior Financial Controller (JB5121) posted by Kontak Recruitment
Junior Financial Controller JB5121 Randpark Ridge, JohannesburgR25 000 - R30 000 CTC per monthPermanentA French-speaking, dynamic and detail-oriented Junior...
View Job
Junior Financial Controller (JB5121)