Job Description
About the Role
Join a leading financial services organisation committed to delivering exceptional client experiences across Global Markets. We pride ourselves on our innovative approach and dedication to service excellence. As an Operations Control Manager in our Corporate Investment Banking division, you will play a critical role in enhancing our service and execution in the Global Markets space.
Key Responsibilities
- Serve as the primary contact for client requests, inquiries, and complaints, fostering strong relationships through effective communication and responsiveness.
- Handle daily business checks, fund manager reporting, trade allocations, invoicing, reconciliations, and settlements, ensuring compliance with all regulatory requirements.
- Work closely with Sales, Product, and other teams to meet Service Level Agreements (SLAs) and understand client needs.
- Support the achievement of strategic objectives to grow Global Markets business and optimize platform utilisation.
- Monitor client insights to recommend product enhancements and improve service delivery.
- Adhere to CIB’s risk policies and procedures to ensure compliance across all activities.
Requirements
- 1-2 years in a client-facing role within financial services, strong knowledge of asset classes, market trends, and regulatory environment.
- Preferred: 3-4 years of experience in Operations, Services, or Client Experience roles.
- Required: Bachelor’s degree in Business Commerce or Finance and Accounting; preferred familiarity with BDA, IPS, Shareforce systems.
Qualifications
- Completed Bachelor’s degree in Business Commerce or Finance and Accounting
Salary & Benefits
Salary: TBA
Benefits: TBA
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Banking Jobs in Gauteng
The banking industry in Gauteng, South Africa is a dynamic and growing sector, with a strong demand for skilled professionals. Typically, job seekers in this field can expect to find opportunities across various sectors, including financial services, technology, and manufacturing. Generally, the industry outlook remains positive, with a common expectation of steady growth and expansion.
When it comes to salary expectations, banking positions in Gauteng typically fall within broad ranges, often influenced by factors such as experience, company size, and industry sector. For instance, entry-level positions may start around R400 000 per annum, while senior roles can exceed R800 000. However, please note that these figures are approximate and can vary significantly depending on individual circumstances.
Common skills required for banking roles in Gauteng include proficiency in financial software, strong analytical and problem-solving abilities, excellent communication and interpersonal skills, and a solid understanding of regulatory requirements. Other essential skills often include technical expertise in areas such as accounting, risk management, or compliance. Additionally, many employers place a high value on emotional intelligence, creativity, and adaptability.
The banking industry is commonly found in sectors such as financial services, technology, manufacturing, and corporate finance. Financial services companies, for example, are often major players in the industry, while technology firms may require banking professionals with technical expertise. Manufacturing sector banks also exist, catering to the needs of specific industries.
Career development opportunities abound in the banking industry, with many positions offering clear career progression paths. Typically, entry-level roles can lead to senior management positions or specialized fields such as risk management or compliance. Opportunities for professional development, training, and mentorship are often available within organizations, allowing professionals to build expertise and advance their careers.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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