Key Performance Areas: – Procurement 30% – Partner Relations Management 20% – SLA & Credit Management 10% – Stakeholder Management – Legal Compliance 10% – Cost Savings – Supplier Changes 15% – Cancellations 15% Competency Requirements for Position Knowledge: – Product knowledge of Ethernet, MPLS and Internet data solutions – Knowledge of ISP/data solution providers and markets across Africa – Basic knowledge of telco regulations and legislation in various countries Skills: – Basic Cost-Accounting skills – Excellent written and verbal communication skills – Ability to build collaborative relationships with vendors for competitive advantage – Basic Cost-Accounting skills – Report Writing skills – Intermediate skills in Microsoft Office (Word, Excel, Outlook, and PowerPoint) Behavioral: – Strong negotiation skills – Strong Business Acumen – Analytical skills – Accurate, attention to Detail – Deadline driven – Planning and Organisational skills – Initiative – Ability to prioritize – Problem-solving skills – Stress tolerance – Team player Minimum Qualification: – Bachelors degree in commerce, supply chain or related tertiary qualification – Project management or service delivery background advantageous Minimum Experience: – 5 years experience in telecommunications industry, data networking products (MPLS, Ethernet, WAN, etc.). – Experience in procurement from international suppliers, predominately in Africa and Middle East (preferable) Other Requirements: – Valid passport – Willing to travel internationally on an ad hoc basis – Prepared to work overtime, if required Job Grade: – D1 Key Stakeholder Relationships Internal – Finance – Procurement – Operations – Sales – Project Managers – Quality Assurance – Contract Manager. External – Customers – Vendors/Suppliers – Attorneys Key Performance Areas & Indicators Procurement – Request Pricing for all access sourcing to meet client requirements – Within 48 hours – Ensure services are sourced and negotiated at market-related prices or less. – Drive Big Deal spreadsheet and work with the company to provide final pricing. – Ownership of Pricing. – Negotiate further discounts, based on Qualified requests and obtain official quotes for all requests at 100% probability – Within 48 hours. – Fully engage with Commercial Manager to confirm any technical requirements, SLA and delivery lead times for all qualified requests. – Analyze and compare local access pricing received against existing price books. Partner Relations Management – Work with suppliers, ensuring open and transparent communication of supplier feedback. – Effective cooperation between parties. – Develop, review, and refine supplier score cards and procedures. – Performance metrics. – Conduct Supplier reviews based on Score cards and implement PIP where needed. – Supplier of scorecards. – Leverage score card analytics to make data-driven decisions and recommendations to stakeholders and leaders. – Corrective action implemented. – Manage and resolve supplier escalations from internal departments. – Accurate, timely identification of potential risks. – Responsible for resolving Supplier invoice holds and payment issues from suppliers – Assist the Finance Department SLA & Credit Management – Ensure SLA criteria including penalties are in place with all vendors – Accurate feedback, on time, in the required format – Analyze monthly SLA reporting received from QA for non- performance – Negotiate necessary credit note with the supplier based on SLA reporting – Obtain necessary credit note and ensure captured by Finance Stakeholder Management – Legal Compliance – Ensure onboarding Compliance document prior to commencing commercial discussions with potential supplier – RFI Document – Ensure NDA agreement is in place prior to requesting pricing and sharing requirements to new potential suppliers – NDA Agreement – Manage and resolve supplier escalations from internal departments – Assist Finance Department to resolve invoicing and billing disputes – Issues resolved promptly – Ensure All legal compliances are in place prior to billing been received from new suppliers – MSA, SLA, Cost Savings – Supplier Changes – Present commercial model to confirm feasibility and get the necessary approval from all depts – Derive commercial model – Ensure orders with suppliers are placed timeously for local access. – Double billing occurrences – Ensure existing circuits are cancelled timeously – No failed cancellations – Ensure providers have turn down the old link and billing has stopped – Close loop with Finance departments involved – Drive the various departments involved the ensure the migration is completed within the necessary timelines – Program management of Project plan with PM agreement Cancellations – Request cancellation terms from suppliers – All requests processed same day. – Timeous and accurate processing of all requests on Sales tool and TWYN – Complete the full cancellation process on TWYN including the confirmation that billing has stopped with the supplier. – Within an average of 2 days
