Johannesburg: Senior Business Process Analyst (Remote) posted by Datafin
Posted on 2025-06-17 00:00:00
| Employer | Datafin |
|---|---|
| Category | Other IT/Computer |
| Location | Gauteng / Johannesburg |
Job Summary
Durban – KwaZulu Natal – South Africa, Johannesburg – Gauteng – South Africa, Cape Town – Western Cape – South Africa, Remote
- Conduct research, requirements gathering, process analysis, investigation of existing functionality, and gap analysis.
- Participate in the design of new functionalities ensuring they meet client requirements.
- Take part in project walkthroughs, including business requirements gathering, design reviews, functional test plans, and implementation sessions.
- Prepare detailed use case descriptions for the development team to implement key functionalities.
- Perform product testing to ensure quality standards are met.
- Contribute to the implementation of new products, effectively communicating between internal and external stakeholders to maintain product satisfaction.
- Provide user training and first-line support to SLA clients.
- Build and maintain strong, long-lasting client relationships.
- Ensure timely and successful delivery of solutions according to customer needs and objectives.
- Prepare SLA or other reports on client account status.
- Collaborate with development teams to create Statements of Work as required.
- Assist with challenging client requests or issue escalations as needed.
- Identify and implement ways to increase customer service quality.
- Minimum 5 years of experience in a performance improvement environment
- Bachelors Degree in Industrial Engineering or equivalent
- Software Engineering Management background
- Ability to a excel in a dynamic, high-pressure environment.
- The resilience to handle challenging feedback
- Work history as a Business Process Engineer / Solutions Analyst.
- Experience writing product reference documents or use case descriptions for technical teams.
- Proven track record of designing process improvements with technology solutions.
- Versatility and ability to thrive in innovative situations.
- Understanding of underlying data requirements for digital processes.
- Experience developing business cases.
- UX and UI experience is desirable but not essential.
- Excellent communication skills.
- Strong attention to detail.
- Ability to facilitate client meetings and create high-quality work products.
- Proficient in conducting detailed analysis using relevant tools.
- Excellent problem-solving skills
Click Go Apply to apply online!
Get Similar Job Alerts
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Johannesburg: Financial Advisor posted by Liberty
Do you have a passion for Financial Planning, looking to get into this amazing profession and building up your own professional practice?For more than six...
View Job
Financial Advisor
Johannesburg South: Assistant Accountant / Creditors Manager – URGENT posted by FIRST COOL
DutiesSupervise and coordinate team activities to ensure high service levelsOversee transaction processing in line with established policies and...
View Job
Assistant Accountant / Creditors Manager – URGENT
Johannesburg South: Senior Bookkeeper – Urgently Needed posted by Caterweb
We are a well-known and respected catering equipment supplier. We have an urgent vacancy for an experienced, motivated, energetic, and well-presented...
View Job
Senior Bookkeeper – Urgently Needed
Johannesburg: Chief Information Officer (JB5257) posted by Kontak Recruitment
Chief Information Officer JB5257 Johannesburg, GautengMarket RelatedDuration Permanent We are seeking an experienced Chief Information Officer to lead the...
View Job
Chief Information Officer (JB5257)
Johannesburg: External Sales Representative (JB5258) posted by Kontak Recruitment
External Sales Representative JB5258 Sandton, Johannesburg, GautengR17 500 basic plus commission, company car and phone Category External sales Drive new...
View Job
External Sales Representative (JB5258)
Johannesburg: Finance and Payment Specialist (JB5264) posted by Kontak Recruitment
Finance and Payment Specialist JB5264Remote for applicants living in South Africa Compensation R14 500 per month I 600Category AccountingWe are looking for...
View Job
Finance and Payment Specialist (JB5264)
Johannesburg: Sales Agent posted by Landa’s Hair
Establish and maintain strong relationships with both new and existing clientsUnderstand the specific needs and requirements of their clients. Present and...
View Job
Sales Agent
Johannesburg: Medical Sales Representative – Start 01 June 2025 posted by Innovative Healthcare Solutions
A BSc Biological Life Sciences qualification is a definite prerequisite with excellent communication skills. To call on customers, including pharmacies,...
View Job
Medical Sales Representative – Start 01 June 2025
Johannesburg: Medical Sales Representative – Start 01 June 2025 posted by Innovative Healthcare Solutions
A BSc Biological Life Sciences qualification is a definite prerequisite with excellent communication skills. To call on customers, including pharmacies,...
View Job
Medical Sales Representative – Start 01 June 2025
Johannesburg West: Occupational Health Nurse Practitioner posted by Timbavati Medical Services
THE ROLEOur Johannesburg based outfit, is looking for an experienced Occupational Health Nurse.The ideal candidate will play a key role in promoting health...
View Job
Occupational Health Nurse Practitioner
Johannesburg: Website Project Coordinator (JB5269) posted by Kontak Recruitment
Website Project Coordinator JB5269Remote for applicants living in South AfricaCompensation R30 000 per month, CTC Category Information Technology Digital...
View Job
Website Project Coordinator (JB5269)
Johannesburg: Sales Manager posted by Kontak Recruitment
Sales Manager - Steel Trade and Manufacturing JB5268Johannesburg, GautengR40 000 - R80 000 CTC per month Category Sales Lead business growth in steel...
View Job
Sales Manager
Johannesburg South: Admin Clerk – Credit Control posted by BizGro
A JHB South based Distributor seeks an experienced Credit Controller to join their Team.Skills requirements are Minimum grade 12. A solid understanding...
View Job
Admin Clerk – Credit Control
Johannesburg: Beauty Buyer posted by Kontak Recruitment
Beauty Buyer JB5281 Location Johannesburg, Gauteng Salary R20 000 - 30 000 per month, CTC Employment Type Initial three-month contractOur client is a...
View Job
Beauty Buyer
Johannesburg: Brand Manager posted by Kontak Recruitment
Brand Manager - Beauty JB5282 Location Johannesburg, Gauteng Salary R50 000 - 60 000 per month, CTC Employment Type Initial three-month contractAre you an...
View Job
Brand Manager
Johannesburg: Sales & After Sales Specialist – Capital Equipment posted by The Recruitment Guy
An opportunity for an experienced SALES AFTER SALES SPECIALIST is required for permanent employment based in Johannesburg.To maximize sales to meet monthly...
View Job
Sales & After Sales Specialist – Capital Equipment
Johannesburg West: Front Shop Assistant – Pharmacy (Western Suburbs, JHB) posted by Park Pharmact
We are seeking an experienced and motivated Front Shop Assistant for our retail pharmacy in the Western Suburbs of Johannesburg.Requirements 2-3 years of...
View Job
Front Shop Assistant – Pharmacy (Western Suburbs, JHB)
Johannesburg City: INTERNAL SALES – CALL CENTER posted by Ampax Electrical Pty Ltd
Electrical Wholesaler looking for Internal sales person to do call center sales of electrical hardware linked to construction and electrical. Computer...
View Job
INTERNAL SALES – CALL CENTER
Johannesburg City: SALES REPRESENTATIVE – TRAVELING SALES posted by Ampax Electrical Pty Ltd
Traveling sales agent to visit client stores, mainly outside Gauteng. Experience in electrical hardware sales essential, own transport required Existing...
View Job
SALES REPRESENTATIVE – TRAVELING SALES
Johannesburg West: Front Shop Assistant – PHARMACY (WESTERN SUBURBS, JHB) posted by Park Pharmact
Job Title Front Shop AssistantLocation Western Suburbs, JohannesburgCompany Retail PharmacyAbout the RoleOur busy retail pharmacy, located in the Western...
View Job
Front Shop Assistant – PHARMACY (WESTERN SUBURBS, JHB)
Johannesburg West: Front Shop Assistant – PHARMACY (WESTERN SUBURBS, JHB) posted by Park Pharmact
Join Our Pharmacy Team as a Front Shop Assistant! Western Suburbs, JHBAre you a friendly, energetic person with a passion for helping people? Do you thrive...
View Job
Front Shop Assistant – PHARMACY (WESTERN SUBURBS, JHB)
Johannesburg: General Manager posted by Kontak Recruitment
General Manager JB5283Location Johannesburg South, Gauteng Salary R65 000 - 75 000 CTC, based on experience Employment Type Permanent A well-established...
View Job
General Manager
Johannesburg: Procurement Manager – Capital Equipment posted by The Recruitment Guy
An experienced PROCUREMENT MANAGER is required for permanent employment based in Johannesburg.Responsible for overseeing the procurement process, ensuring...
View Job
Procurement Manager – Capital Equipment
Johannesburg West: Senior Swimming Pool Technician – Urgently Hiring posted by Dolpin Pool Services
Must have 5 years of swimming pool repair experience NO exceptions. Advanced swimming pool tech experience and handyman skills.Knowledge to oversee mosaic...
View Job
Senior Swimming Pool Technician – Urgently Hiring
Johannesburg: Plumber posted by Lets Talk Plumbing and Electrical
Qualified Plumber needed at Lets talk Plumbing Electrical!- PIRB registered.- Qualified Red Seal or Trade Test- Min 10 years experience- Drivers...
View Job
Plumber