Johannesburg: Transaction Support Specialist (Finance and Billing)

The Role: What You’ll Do This job is centered on handling payment, shipping, and dispute resolution for our customers, primarily through email. 1. Transaction & Customer Support Be the expert for all pre- and post-purchase inquiries related to payment services, shipping, refunds, and order status . Clearly communicate company policies and guide users through complex transaction processes. Document every interaction accurately using our CRM system . 2. Dispute Resolution & Investigation Take ownership of complex post-purchase claims, including missing items or items that are damaged or not as described . Investigate disputes thoroughly, using multiple data points to find fair, efficient, and satisfactory outcomes. Ensure all resolutions strictly follow company guidelines. 3. Operational Improvement Track and report on recurring customer issues and complaint trends to help management improve platform policies and support procedures. The Requirements: What You’ll Bring Language is a Must: C1-C2 German language proficiency is required (near-native/fluent). Experience: A minimum of three (3) years of hands-on experience in transaction support, payments, e-commerce dispute resolution, or a contact center environment. Skillset: Strong analytical and problem-solving skills with attention to detail. Proficiency with CRM systems for case management and tracking. Practical working knowledge of online payment processes, refunds, and shipping logistics . A professional, empathetic approach to handling customer frustrations. Technical: Reliable internet with a minimum 30 Mbps download speed is required (equipment is supplied). The Details Type: Contract Position. Schedule: Full-time, 8-hour shifts, Monday-Friday. Flexibility is required as shifts are scheduled within business hours (7 am – 12 am SAST). If you are ready to uphold operational excellence and customer satisfaction on a leading digital marketplace, we encourage you to apply!