Louis Trichardt: Service Advisor – Tools and Machinery – Louis Trichardt posted by Adendorff Machinery Mart

About the Role

We are excited to announce the opening of our new store in Louis Trichardt, Limpopo, and we’re looking for a highly skilled and customer-focused Service Advisor to join our dynamic team. As a key member of our Branch, you will be responsible for acting as the technical product specialist liaison between our customers and service technicians, ensuring excellent customer service.

Key Responsibilities

• Consult with Repairs Technicians regarding necessary repairs and possible alternatives
• Use knowledge of products and services to provide information about available parts and service options
• Answer questions about service outcomes, schedule and book appointments
• Provide customers with information and advice on warranty protections and cost savings
• Manage and oversee the Repairs division workflow and schedule
• Call customers to advise them on pick-up times
• Maintain positive customer relationships to ensure repeat business

Requirements

• Technically inclined
• Must be able to communicate with customers at all levels
• Must be detailed orientated
• Must be able to read and write English
• Highly motivated and able to liaise with customers
• Knowledge of mechanical systems

Qualifications

• Proven work experience as a Service Advisor or similar role
• Strong understanding of Repairs and Maintenance of tools and machinery

Salary & Benefits

Negotiable with benefits available.

Working Hours:

Monday Friday 08:00 – 17:00 and Saturday 08:00 – 13:00.