Operations Engineer (Senior) 1918
Posted on 2025-04-17
| Category | It Computing Software |
|---|---|
| Location | Pretoria / Menlyn |
Job Summary
Responsibilities:
Monitor and Operate IT Products: Perform regular and sporadic operational tasks to ensure optimal performance of IT services. Own and maintain the Regular OPS Tasks list, refining sporadic tasks based on input from the Operations Experts (OE) network. Manage IT Service Continuity: Prepare for and attend emergency exercises (EE), reviewing outcomes and deriving follow-up tasks. Communicate findings and improvements to the OE network. Manage Availability: Participate in “Gamedays” and backup/restore test sessions, practicing and executing backup and restore processes. Own the recovery and backup plan, reviewing success and identifying follow-up tasks. Manage Capacity: Monitor cluster capacity using prepared dashboards and coordinate with the DevOps team for any issues. Plan and execute capacity extensions as needed. Manage Service Configuration: Oversee service configuration management using ITSM tools. Manage Events: Observe dashboards and alerts, taking action for root cause analysis (RCA) and creating tasks for the DevOps team. Provide proactive feedback and maintain monitoring and alerting solutions. Manage Problems: Conduct root cause analysis and manage known issues, creating Jira defects for further assistance if required. Enable Changes: Create and sync changes with the team, assisting with releases and deployment plans. Manage Service Requests and Incidents: Observe and resolve service requests and incidents, creating Jira tasks for the DevOps team as necessary. Manage Knowledge: Create, use, and extend knowledge articles, ensuring availability and consistency. On-call Rotations: Participate in 24/7 on-call rotations with teams around the world and restore systems efficiently. If you are passionate about IT operations and ready to take on new challenges, we would love to hear from you Apply now to join our dynamic team.
Operations Engineer (Senior) 1918 position available in Pretoria, Menlyn. This job position was posted by . The job has been posted on 2025-04-17 in the It Computing Software category
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