Job Description Perform Client standards and alignment reviews and work proactively towards aligning Clients that are misaligned against our Company standards. Maintain & Develop Company standards and best practices. Job Responsibilities • Perform Remote Standards and Alignment Reviews. • Maintain, update, and phase out assigned Clients Standards templates as technology or a Client environment changes. • Develop and maintain technical knowledge of assigned Clients’ environments. • Conduct thorough checking, updating and accuracy of Clients’ information and documentation. • Be responsible for upholding best practices, and reporting recommendations to the vCIO. • Identify Client technical risk and collaborate with internal teams appropriately. • Develop both technical and business acumen relating to Client sites • Proactively maintain and improve Clients’ infrastructure remotely. • Review project results for thoroughness, outcomes, documentation, and quality of execution • Maintain strong client relationships. • Keep abreast of the development of relevant IT and telecommunication systems, hardware and software applications within the industry • Maintaining and keeping all assigned client documentation in order. • Assist in the training, mentoring and development of staff. • Perform general office duties as required remotely. • Liaise with, manage, and advise Clients, other consultants, and contractors and attend meetings as required. • Perform other appropriate duties and responsibilities as assigned by the Alignment Team Manager. • Adopt continuous learning and improvement processes in all aspects of the position. • Implement, participate in, and promote Company Policies and Procedures. Job Qualifications Technical Qualifications: • 3 years plus previous experience in IT administration and/or technical support experience, or equivalent. • Knowledge of IT and telecommunications infrastructure, hardware and software applications. • Demonstrated experience and knowledge of network and workstation operating systems, and Microsoft Windows operating system. • Demonstrated experience with web and internet technologies. • Tertiary qualifications in Computer Science/Information Technology, or equivalent. Core Competencies & Soft Skills: • Strong communication (written and verbal) and interpersonal skills. • High level organizational, coordination and prioritization skills. • Strong problem-solving skills and ability to learn new technologies. • Show initiative when undertaking tasks. • Able to work well both within a team environment and autonomously. • Good task management and multi-tasking skills. • High degree of confidentiality. • High degree of punctuality. • Ability to take, interpret and follow instructions. • Client service orientation. • Ability to work with staff at all levels of the Company. • Committed towards undertaking duties efficiently with a strong attention to detail. • Professional personal presentation. • Awareness of and ability to work in accordance with Company Policies and Procedures. Job KPI’s • Utilization in/out department • Number of completed client assessments • Number of findings created • Alignment tickets completed • Documentation tickets completed • Security remediation tickets completed Job Requirements • A home office set up that meets the following: o Computer: A working computer with a minimum of 8GB RAM and one of the following: Windows 11 with an Intel i5 or i7 (8th generation or newer), or AMD Ryzen 5 or 7 (2000 series or newer), or macOS 12 or newer. o Internet: Stable internet connection with at least 5 Mbps download and upload speeds. o Audio Equipment: A quality headset with a noise-cancellation feature for meetings. o Mobile Device: A smartphone capable of installing the Microsoft Authenticator app. o Webcam: An HD webcam for video calls. o 2nd Monitor o UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop) • A very strong cultural fit the ITS way (Our core values will be discussed during the interview) • Excellent command of the English language both spoken and written • Able to work full time 40 hrs. a week: 8:00 AM to 5:00 PM PST (Monday to Friday) • Able to pass our online behavior and cognitive assessments. • Preferably have at least 2 of the following certifications: CompTIA A, CompTIA Network, CompTIA Security, 3cx Basic Certified Engineer. • Able to provide NBI Clearance (for PH applicants). Compensation Pay rate starts at $13.51/hr and vary by experience and location. Benefits • Comprehensive Health Plans / HMO (Employee & Dependent/s) • Life Insurance • Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions) • Paid Time Off (starts at 15 days per year) • Maternity/Paternity Leave • Paid US Holiday • Night Shift Bonus • Salary Advancement/Loan • Health & Wellness Program • Company-paid training and certification
