Midrand: Senior UX/UI Designer

Job Purpose Design user interface and the visual and user-experience elements of digital products through research, testing, planning, and iteration. Translate high-level requirements into interactive designs, and transform them into attractive, intuitive, and functional user interfaces. Responsibilities Design and Conceptualization Work effectively with cross-functional teams to conceptualize products and services, leveraging data to drive original design ideas and decisions using Brand CI Customer Experience Mapping Lead implementation and performance of techniques such as voice of the customer initiatives, journey mapping, and qualitative touchpoint analysis to identify customer pain points, challenges, and hurdles; advise on approaches to eliminate negative experiences and enhance customer interactions Customer Needs/Experience Research Complete research and analyze data to develop and/or support a sound understanding of customer segments, trends, needs, and expectations Product and Solution Development Define and deliver products and services that meet customer needs by selecting the best possible approaches available within established systems Internal Client Relationship Management Contribute to the management of partnering relationships with internal clients, building effective working relationships and providing high-quality professional services to support in delivering business strategy and plans Improvement / Innovation Identify shortcomings and suggest improvements to existing processes, systems, and procedures, then deliver a plan for a small element of a change management program with guidance from a project/program manager Customer Experiences Implementation Support the implementation of differentiating customer experience initiatives, tools, and processes, including customer experience testing Personal Capability Building Act as subject matter expert in an area of expertise. Maintain external accreditations and in-depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media Behavioral Competencies Balances Stakeholders Anticipates and balances the needs of multiple stakeholders, engaging effectively and providing win-win solutions Manages Complexity Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems Cultivates Innovation Creates new and better ways for the organization to be successful, encourages creativity, and builds upon new solutions collaboratively Drives Results Consistently achieves results, establishes bold goals, and demonstrates tenacity to complete initiatives timely Action Oriented Takes on new opportunities and tough challenges with urgency, energy, and enthusiasm Nimble Learning Learns through experimentation, leveraging successes and failures to improve solutions Decision Quality Makes good and timely decisions, demonstrating strong judgment and knowing when to escalate Ensures Accountability Holds self and others accountable to meet commitments and deliver results Interpersonal Savvy Relates openly and comfortably with diverse groups, building productive relationships Being Resilient Rebounds from setbacks, maintains composure, and acts as a role model in difficult situations Business Insight Applies knowledge of business and the marketplace to advance organizational goals Skills Interaction Design Apply comprehensive knowledge, act independently, and guide/train others Prototyping Apply comprehensive knowledge, act independently, and guide/train others Information Architecture Apply comprehensive knowledge, act independently, and guide/train others Computer Skills Support business processes using standard office software and design tools while guiding others: Microsoft Office, Adobe Suite (XD, Illustrator, Photoshop), Zeplin, Figma, Sketch, InVision, Axure, Miro Assessment Use data analysis to draw conclusions and make recommendations, guiding others Verbal and Written Communication Apply knowledge to communicate ideas effectively, guiding others Market Research and Analysis Provide guidance on research to understand market conditions and facilitate success Planning and Organizing Provide guidance to plan, organize, and prioritize activities efficiently Methodical, attention to detail Education Matric / Grade 12 / SAQA Accredited Equivalent (Essential) Relevant design-related qualification (degree / diploma / certificate) (Essential) Experience 5 or more years UX/UI design experience (Essential) Experience in the Financial Services industry (Advantageous)